Global BPO Team Lead - Rotational Shifts, Permanent Role

International Paper; Seattle (WA); On-site; USD 6,000 - 7,000; Full time

Benefits offered by this job

In-person work location

Permanent position

Job summary

International Paper in Seattle, WA is seeking an international BPO Team Leader to oversee a cross‑border support group across US/UK time zones. You will supervise team members, coordinate shift coverage, and monitor performance to ensure service levels.

This permanent in‑person position requires strong English communication and the ability to work rotating shifts. The role offers stability and clear scheduling for the team.

Qualifications

• 2+ years of experience as a Team Leader in BPO.
• 1+ year of total work experience preferred.
• Strong written and spoken English communication.
• Willingness to work rotational shifts.

Responsibilities

• Lead and supervise BPO team members.
• Manage shift schedules, ensuring coverage for US/UK shifts.
• Perform calculations and monitor team performance.

Skills

BPO team leadership

Total work experience

English communication

Rotational shifts

Job description

International Paper in Seattle, WA is seeking an international BPO Team Leader to oversee a cross‑border support group across US/UK time zones. You will supervise team members, coordinate shift coverage, and monitor performance to ensure service levels.

This permanent in‑person position requires strong English communication and the ability to work rotating shifts. The role offers stability and clear scheduling for the team.