Global Banking & Markets - Private Dept-TxB Client Implementation-Dallas-Vice President

Goldman Sachs (lateral); Dallas (TX); On-site; USD 140,000 - 210,000; Full time

Job summary

Goldman Sachs is seeking a seasoned Client Implementation Vice President for Transaction Banking Operations. You will engage early in complexity assessment, shape client solutions with Coverage and Product Solutions, and drive implementation through go-live and ramp, transitioning to Client Service post-handover.

You will manage front-to-back client journeys, including RFP involvement, complex integrations, and successful go-lives across TxB products and services.

Qualifications

• Experience leading complex client implementations in commercial/transaction banking.
• Ability to shape client solutions with Coverage and Product Solutions.
• Strong project governance and stakeholder management.

Responsibilities

• Lead differentiated client experience through the implementation journey.
• Unblock challenges by collaborating with internal teams.
• Develop detailed go-live plans and project charters.
• Serve as product SME for global client implementations.
• Maintain robust risk controls and compliance throughout delivery.

Skills

Client relationship management

Project management

Cross-functional collaboration

Risk & controls

Communication

Job description

OUR IMPACT

Transaction Banking Operations supports Goldman Sachs' treasury, cash management and payments offerings for corporate and financial institution clients. The team designs and executes scalable service, operational and control capabilities that protect client and firm assets while enabling business growth. Operations partners closely with Product, Coverage, Digital, Compliance and Engineering across the full client and transaction lifecycle.

TRANSACTION BANKING OPERATIONS AND CLIENT EXPERIENCE TEAMS

Transaction Banking within the Global Banking Markets Division is comprised of the below primary functions:

We provide clients with differentiated experience through their pre-sales and go-live journey, generated through seamless onboarding, implementation and testing, and post go live support

We provide best in class service to our clients post-go-live across all their business Treasury needs, including payments and transaction flows across our global payment rails

We support the building and development of new Treasury Products, Services and Partnerships, alongside Product, Risk and Engineering teams, by handling all Operational processes, procedures and control development

TxB Operations is a growing sub-division, with regional presence in Singapore, Bengaluru, London, New York, Amsterdam, and Dallas. All offices work closely together as a single global team.

YOUR IMPACT

The Client Implementation team is seeking a seasoned and driven individual with experience and expertise working on complex client implementations in a commercial / transaction banking domain. This role provides the opportunity to create a world-class client experience with direct contribution to the business' top line.

This position follows the Implementation Advisory concentration. Alongside the core responsibilities of a Client Implementation Vice President, you will be engaged early - before mandate - to assess complexity, shape the client solution alongside Coverage and Product Solutions, and bring implementation credibility into the commercial conversation. You will then carry that solution through go-live and remain the client's named owner through hyper-care and ramp, transitioning to Client Service through a structured handover.

You will work with clients across their front to back journey - from participating in RFPs, to managing complex technical integrations and successful go-lives owning and driving all aspects of a client implementation across the TxB suite of products and services.

HOW YOU WILL FULFILL YOUR POTENTIAL

Core Responsibilities

• Lead a differentiated client experience throughout the implementation journey by providing implementation subject matter expertise across transaction banking products and services, while advising clients on solutions for their Treasury requirements
• Unblock implementation challenges that may arise for a client; be creative with problem solving and collaborating across internal teams to mitigate
• Build and manage detailed project plans capturing all intricate aspects of go-live, while also leveraging project management materials such as client meeting agendas/minutes, and project charter
• Serve as a product subject matter expert across the team, leading complex global client implementations
• Keen acumen on risk and controls, processes and procedures, to ensure we deliver value to our clients in a robust and compliant manner
• Establish effective communication channels and governance, both with client as well as internal stakeholders, to ensure transparency on status, blockers, milestones - driving accountability and clarity across all parties
• Work closely with servicing teams as the client goes live, through early-stage support, ensuring a seamless transition for the client as they move from a pre-go-live to business-as-usual mode
• Bring thought leadership to implementation processes, by identifying ways to streamline and automate, resulting in reduction of waste (or non-value-added activities)
• Train, lead and develop junior talent across the global team

Implementation Advisory concentration

• Engage pre-mandate alongside Coverage and Product Solutions to assess client complexity and set realistic implementation timelines, scope and effort expectations before commitments are made
• Bring implementation credibility into the commercial conversation - contributing to client RFPs, proposals and early solutioning, ensuring what is promised pre-mandate is deliverable post-mandate
• Own the Solutioning Questionnaire standard across the team, leading and documenting product solutioning as the trusted advisor to clients and internal partners
• Act as named advisor on strategic and complex client deals, including multi-product, multi-region and financial institution integrations
• Identify and elevate non-standard flows, manual processes and first-time payment solutions before they are priced, promised or built
• Retain named client ownership through hyper-care and ramp, using client