Global ATM Customer Experience Leader

Metron Aviation; Ashburn (VA); On-site; USD 165,000 - 262,000; Part time

Job summary

Metron Aviation is seeking an experienced Customer Experience Director (Subject Matter Expert) to serve as a trusted advisor to customers and industry stakeholders across the global air traffic management community. This role blends deep operational air traffic control expertise with customer engagement, operational analysis, stakeholder collaboration, and business development support.

The ideal candidate is a strategic thinker with extensive knowledge of air traffic operations, FAA systems, and

Qualifications

• Minimum 10 years of Air Traffic Control experience in various environments.
• Experience building safety cases for ATM systems and NextGen concepts.
• Strong communication and leadership in customer-facing roles.

Responsibilities

• Develop and deepen customer relationships globally.
• Serve as subject matter expert and trusted advisor to customers and stakeholders.
• Lead project activities with customers, government agencies, and partners.
• Review, analyze, model, and demonstrate operational concepts with technical teams.
• Support business development, industry events, and proposals.

Skills

Customer relationship

Stakeholder engagement

Leadership

Analytical thinking

Communication skills

Cross-functional collaboration

Tools

Microsoft Office

Job description

Metron Aviation is seeking an experienced Customer Experience Director (Subject Matter Expert) to serve as a trusted advisor to customers and industry stakeholders across the global air traffic management community. This role blends deep operational air traffic control expertise with customer engagement, operational analysis, stakeholder collaboration, and business development support.

The ideal candidate is a strategic thinker with extensive knowledge of air traffic operations, FAA systems, and