Global Assist Advocate

Seven Corners; Carmel (IN); On-site; USD 42,000 - 65,000; Full time

Job summary

Seven Corners in Carmel, IN seeks a Global Assistance Advocate to provide crisis, medical, and transportation support for policyholders. The role may include an overnight schedule and requires collaboration with internal teams to maximize care quality. You will serve as a calm, efficient resource for customers away from home during crises and help coordinate care with providers and staff.

Qualifications

• Detail-focused with accuracy in case information.
• Ability to exercise sound judgment with confidential data.
• Experience triaging medical circumstances and advising care improvements.
• Monitor evacuations and case history to develop best practices.
• Understand insurance operations to explain benefits and status.

Responsibilities

• Coordinate with Customer Service, Global Assistance Coordinators, Medical Directors, and Claims teams to ensure quality care.
• Provide exceptional service and hospitality to every customer.
• Demonstrate strong interpersonal communication skills.
• Assist customers with urgent and complex medical situations.
• Support triage of calls/cases and follow-up tasks.
• Take ownership of work and see tasks through to completion.
• Demonstrate proficiency in Seven Corners systems.
• Understand assist policies and procedures.
• Know where to find answers and available resources.
• Manage high volume work with time management and urgency.
• Handle confidential information appropriately.
• Thrive in high-pressure situations and adapt to new tasks.

Skills

Attention to detail

Strong communication

Calm under pressure

Judgment and discretion

Problem solving

Education

Bachelor's degree preferred

Job description

Job Title

Global Assistance Advocate

Hours

Saturday 5:30am - 6pm
Sunday 5:30am - 6pm

About Us

We were founded in 1993 on the simple belief that we can solve the insurance industry's most challenging problems with innovative solutions and extraordinary service. We have proven it, and we strive to outdo ourselves every day.

As one of the leading international travel insurance and specialty benefit management companies in the world, we service over 800,000 customers each year. Our customers include international travelers, US government agencies, corporations, foreign governments, and insurance companies.

Seven Corners is a fast-paced, innovative company with a diverse and growing global workforce made up of the best and brightest talent.

Our values drive all of our decisions and actions. They guide how we treat each other and our customers. These beliefs are the heart of our company culture, and they define what it means to work with Seven Corners.

Our Culture

Our culture is what makes us who we are. The difference is obvious - the feeling you get when you walk through our doors, the passion we bring to creating innovative solutions, and the hospitality we demonstrate when we go the extra mile. Our culture lays the foundation for the work we put forward. We work as a team to provide the best experience for our customers as we provide peace of mind for those away from home.

Our Values

Customers Come First. Everything we do, from communication with our customers to bringing innovation to the insurance industry, is done with the customer in mind. We seek to put the customers first in every aspect of our work.

We Innovate. The insurance industry is always changing and evolving. We work to set the standards and remain at the leading edge of the industry.

We Do the Right Thing. As a company, a team, or as individuals, we will do what is right. We make sure that we are acting in accordance with the laws and standards in which we operate, as well as maintaining our own values and standards. We greatly value honesty and integrity, and we always aim higher.

We Own the Solution. We provide solutions to the issues that arise in the modern world, and we empower individuals to take ownership of situations and see things through to the end.

We Are Precise. We handle complicated situations and questions from our customers and from within Seven Corners, and we always handle these as precisely as we can, providing accurate and detailed responses, so that we can provide solutions efficiently - the first time.

What you will do here

As our Global Assist Advocate at Seven Corners, you will provide global crisis, medical, and transportation support to our policyholders. Our Global Assistance Advocate will have the ability to work an overnight schedule, thrive in an agile environment, and have a high sense of urgency to serve as a comforting voice for those away from their home during a crisis. Collaborative working relationships with internal departments, policyholders, and providers is required to maximize effectiveness and response time for providing quality care to our policyholders.

Key Responsibilities

• Coordinate and collaborate closely with our Customer Service, Global Assistance Coordinators (clinical staff), Medical Directors, and Claims team(s) to ensure optimal service and quality care for our customers.
• Provide exceptional service and hospitality to every customer
• Great interpersonal communication skills.
• Assist our customers with urgent and sometimes complex medical situations
• Support our Global Assistance Coordinators with initial triage of calls/cases and follow-up support
• Take ownership of your work, and see tasks through to completion
• Demonstrate proficiency in all Seven Corners systems
• Thoroughly understand all of our assist policies and procedures
• Know where to find answers to your questions and what resources are available
• Ability to manage high volume of work with exceptional organizational and time management skills with a high sense of urgency and accuracy
• Ability to handle confidential and proprietary information
• Drive to work in high pressure situations
• Welcome new tasks with a great attitude

What you bring to the role

• Ability to focus on details without losing sight of the overall vision, including monitoring and double-checking your work and information for accuracy and quality to ensure all areas of a case are accounted for.
• Demonstrated ability to utilize sound judgment and discretion through handling confidential policyholder or case information and navigating ambiguity.
• Proven ability to triage medical circumstances, analyzing policy parameters, and providing recommendations to improve policyholders' quality of care.
• Prior accountability for monitoring evacuations and case history to ensure quality, and develop best practices, and lessons learned.
• Proven understanding of insurance operations to effectively communicate policy benefit parameters, case and claims status to policyholders, providers, and internal department team members.

Ideally You Have

• Bachelor's degree preferred
• Customer service experience
• High moral character to serve as a guardian of our policyholders.
• Deep innate interest in making a difference and to help others.

Seven Corners hires equally for culture fit and technical skills and experience. If you have the aptitude and attitude, we can help you grow your career through training, mentoring, increasing responsibility, and being around other rock star employees.

Learn more at https://www.sevencorners.com/corp/careers

Seven Corners, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, status as a protected veteran, among other things, or status as a qualified indiv