Account Coordinator

Arthur J. Gallagher & Co. (AJG); Northern, New York (KY, NY); Hybrid; USD 42,000 - 56,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits

Career development

People-first culture

Job summary

Arthur J. Gallagher & Co. (AJG) in Kentucky is seeking a benefits service associate to support employees’ medical, prescription, dental, vision, and ancillary benefits. You will handle claims, billing, eligibility, and plan questions while maintaining precise records and coordinating with carriers.

The role emphasizes strong customer service, problem-solving, and a willingness to learn about employee benefits. This hybrid position supports professional growth in a global firm with local impact.

Qualifications

• High School diploma or equivalent plus 1 year directly applicable experience.
• Proficiency in Microsoft Office and basic math skills.

Responsibilities

• Handle daily service tasks including member claims, billing, eligibility, and service-related issues.
• Manage phone calls across service lines (medical, prescription, dental, vision, ancillary benefits).
• Maintain and update software for tracking calls and emails with accurate records.

Skills

Customer service

Problem solving

Microsoft Office

Basic math

Education

High School diploma or equivalent

Tools

Microsoft Office

Job description

Introduction

At Gallagher Benefit Services, you're a trusted partner to organizations navigating some of their most important people decisions. We help clients build better workplaces, where people feel supported, empowered, and inspired to thrive. Whether it's shaping benefit strategies, designing wellbeing programs, or advising on workforce challenges, the work you do here creates meaningful change for businesses and the people who power them.

We're a community of bold explorers, trusted experts, and compassionate partners; working side by side to solve problems, and shape the future of work. Here, curiosity is encouraged, collaboration is second nature, and your ideas have room to grow.

If you're looking for a place where your contribution matters and where you can help build a better world of work; think of Gallagher.

Overview

Join a team dedicated to delivering exceptional support and guidance to employees navigating their benefit plans. In this role, you'll serve as a trusted resource for claims, billing, eligibility, and coverage questions across medical, prescription, dental, vision, and ancillary benefits. The ideal candidate combines strong customer service and problem-solving skills with a passion for learning and growing their expertise in the employee benefits and insurance industry.

How you'll make an impact

• Client Support:
  • Handle daily service tasks, including member claims, billing, eligibility, and service-related issues
  • Manage phone calls across various service lines, such as medical, prescription, dental, vision, and ancillary employee benefits
  • Maintain and update software for tracking phone calls and emails promptly, ensuring accurate records of ongoing activities
  • Process and request plan updates and HIPAA authorization forms, coordinating with the appropriate parties
  • Conduct thorough research on employer plans to provide accurate and detailed answers to employees
  • Oversee case management tasks, ensuring timely resolution
  • Address high-priority prescription issues with efficiency and care
• Insurance Expertise:
  • Actively engage in learning; study industry trends. Seeks out self-directed learning to increase industry knowledge
  • Maintains carrier updates and bulletins in a shared document environment.
• Other duties as assigned

About You

Required:

• High School diploma/equivalent plus 1 year directly applicable experience.
• Proficiency in Microsoft Office and basic math skills.

Highly Preferred:

• Strong organization and written/verbal communication skills
• Strong attention to detail and conscientiousness
• Efficient prioritization and time management skills
• Demonstrated customer service focus
• Ability to quickly learn multiple software systems
• Proficient in Microsoft Office or similar systems, including spreadsheets, email, word processing, and presentation software

#LI-JS1 #LI-Hybrid

Compensation and benefits

At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page.

• Competitive compensation
• Comprehensive benefits programs designed to support your well-being
• Career development opportunities and ongoing learning
• A collaborative, people-first culture with accessible leadership
• The opportunity to do meaningful work with global reach and local impact

At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn't align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles.

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)