Global Airline Sales Support Specialist

Butler America Aerospace L.L.C.; Chula Vista (CA); On-site; USD 56,481 - 67,502; Full time

Benefits offered by this job

401K

Medical

Dental

Vision

Sick time

Job summary

Butler America Aerospace, LLC. is seeking a Customer Sales Support specialist in Chula Vista, CA to assist the sales team and customers.

The role handles inquiries, processes orders, coordinates communications, and ensures a smooth sales experience, contributing to high customer satisfaction and efficient end-to-end service delivery. You will work with Airlines, MRO facilities, and Brokers, supporting aftermarket spares orders and account management while using CRM tools and ERP systems.

Qualifications

• Bachelor's degree required.
• Strong written and verbal English communication.
• Monday–Friday, 8:30 AM–5:00 PM PST.
• Experience with CRM, order management, or high-profile customer support.
• Proficiency with MS Office and ERP/CRM tools.

Responsibilities

• Work with Airlines, MRO facilities, & Brokers to support aftermarket spares orders and account management.
• Provide customer support for navigation and use of the global Spares and Technical Service Portal.
• Communicate product and service information to customers via phone or email.
• Support credit releases and invoice payment requirements.
• Process orders and quotes per Standard Work procedures and escalate as needed.
• Provide daily output reports to management to help hit targets.
• Participate in continuous improvement efforts to enhance processes and quality.
• Record customer interactions in ERP, Dynamics CRM, and Salesforce.
• Coordinate with provisioning, shipping, and inventory to trace shipments.
• Ensure excellent customer satisfaction and knowledge of products.

Skills

CRM experience

Customer service

Professional communication

English proficiency

Education

Bachelor's degree

Tools

MS Dynamics

TEAMS

SAP

Job description

Butler America Aerospace, LLC. is seeking a Customer Sales Support specialist in Chula Vista, CA to assist the sales team and customers.

The role handles inquiries, processes orders, coordinates communications, and ensures a smooth sales experience, contributing to high customer satisfaction and efficient end-to-end service delivery. You will work with Airlines, MRO facilities, and Brokers, supporting aftermarket spares orders and account management while using CRM tools and ERP systems.