Global Air Export Operations Lead

Rhenus SE & Co. KG; Des Plaines (IL); On-site; USD 42,000 - 60,000; Full time

Job summary

Rhenus SE & Co. KG in Des Plaines, IL is seeking an Air Export Coordinator to manage shipments from booking to departure, ensuring timely execution and adherence to procedures.

You will coordinate with clients, overseas agents and carriers, prepare documentation, generate pre-alerts, and provide real-time status updates while maintaining accuracy and compliance. The role also includes billing support, POD handling, and issue resolution to meet service and cost targets.

Responsibilities

• Coordinate air export shipments from booking through departure, ensuring accurate and timely execution.
• Maintain clear and proactive communication with clients, overseas agents, airlines, and vendors.
• Prepare and transmit pre-alerts, shipping documentation, and shipment status updates.
• Issue and review air waybills, export documentation, and billing documents with accuracy.
• Monitor shipment progress and provide real-time updates to stakeholders.
• Arrange cargo pickups and coordinate with trucking partners to meet departure schedules.
• Negotiate competitive air freight rates with carriers while maintaining service standards.
• Prepare and send client reports, maintaining accurate shipment records and status tracking.
• Issue invoices, approve payments, reconcile costs, and manage pending charges in accordance with financial procedures.
• Handle claims and exceptions in line with company policies and customer expectations.
• Dispatch and follow up on Proof of Delivery (POD) documentation.
• Close files promptly and ensure all operational and financial documentation is complete.
• Resolve operational challenges efficiently and escalates when necessary.
• Support additional operational tasks and special assignments as required.

Job description

Rhenus SE & Co. KG in Des Plaines, IL is seeking an Air Export Coordinator to manage shipments from booking to departure, ensuring timely execution and adherence to procedures.

You will coordinate with clients, overseas agents and carriers, prepare documentation, generate pre-alerts, and provide real-time status updates while maintaining accuracy and compliance. The role also includes billing support, POD handling, and issue resolution to meet service and cost targets.