Global AI Tech Services Program Manager

Google; Los Angeles (CA); On-site; USD 111,000 - 159,000; Full time

Job summary

Google is seeking a candidate for the Technical Services role within the Global Business and Applied AI (GBAI) team. You will support a wide range of internal sales tools, empowering Large Customer Sales sellers with high quality data and insights, and help troubleshoot issues in collaboration with Product Management, Engineering, and Global Product Leads.

The role focuses on scalable workflows, vendor management, training and documentation to meet SLAs, and driving operational efficiency across

Qualifications

• Bachelor's degree or equivalent practical experience.
• 5 years of customer or client-facing experience.
• 5 years identifying issues in processes and driving changes with cross-functional teams.

Responsibilities

• Act as SME for internal sales tools and deliver high-quality support to sales teams.
• Manage vendor operations to meet SLAs and train vendor agents.
• Identify opportunities for scalable workflows and process improvements that enhance the sales support experience.
• Maintain relationships to provide actionable feedback to improve tools and processes.

Skills

Customer-facing experience

Process improvement

Cross-functional collaboration

Technical troubleshooting

Education

Bachelor's degree or equivalent practical experience

Job description

Google is seeking a candidate for the Technical Services role within the Global Business and Applied AI (GBAI) team. You will support a wide range of internal sales tools, empowering Large Customer Sales sellers with high quality data and insights, and help troubleshoot issues in collaboration with Product Management, Engineering, and Global Product Leads.

The role focuses on scalable workflows, vendor management, training and documentation to meet SLAs, and driving operational efficiency across