Global AI Automation & Systems Delivery Lead

Amazon

Bethesda (MD)

On-site

USD 198,000 - 268,000

Full time

14 days+
Application generator

An application made for this job — a tailored resume and cover letter that speak straight to the posting.

Get past ATS filters

Benefits offered by this job

Health insurance
401(k) matching
Paid time off

Job summary

Amazon in Bethesda, MD seeks a Senior Systems Development Manager to lead a global team building AI-powered automation tooling and managing 24/7 technical support operations. You will own the strategy, execution, and delivery of automation platforms, AI/ML-driven solutions, and self-service workflows while guiding a growing team toward scalable, reliable systems and operations excellence across regions.

This hands-on leadership role requires collaboration with product, engineering, and program

Qualifications

  • Knowledge of infrastructure automation delivered through the software development lifecycle in an API-enabled environment, including agile development, software architecture/patterns, and modern cloud services
  • 5+ years of managing system or software development teams experience
  • Bachelor's degree in Computer Science or Engineering
  • 10+ years of experience in systems development, software engineering and technical support/services operations
  • 3+ years of experience leading AI/ML or automation tooling development initiatives (e.g., intelligent workflows, chatbots, predictive systems, generative AI applications)
  • 3+ years of experience managing global technical support or operations teams of 30+, including managing managers
  • Strong understanding of distributed systems, cloud infrastructure (AWS preferred), and modern DevOps practices
  • Demonstrated ability to scale teams from early-stage to mature, high-performing organizations

Responsibilities

  • Lead and grow a global team of Systems Development Engineers across geographies to deliver automation platforms and AI-powered tooling.
  • Define and execute the technical vision for automation platforms, AI/ML-driven solutions, and self-service workflows.
  • own and manage 24/7 global technical support operations and ensure SLA adherence.
  • Develop multi-year roadmaps aligning automation investments with business priorities.
  • Establish and track KPIs such as ticket reductions, time-to-resolve, and automation coverage.
  • Collaborate with product, engineering, and program management to ensure supportability of NPIs.
  • Set engineering standards, conduct design reviews, and ensure scalable, reliable solutions.
  • Communicate performance and investment needs to senior leadership.

Skills

Infrastructure automation
Team leadership
AI/ML tooling
Cloud infrastructure
DevOps practices
Software development lifecycle

Education

Bachelor's degree in Computer Science or Engineering
Master's degree or above

Tools

AWS

Job description

Amazon in Bethesda, MD seeks a Senior Systems Development Manager to lead a global team building AI-powered automation tooling and managing 24/7 technical support operations. You will own the strategy, execution, and delivery of automation platforms, AI/ML-driven solutions, and self-service workflows while guiding a growing team toward scalable, reliable systems and operations excellence across regions.

This hands-on leadership role requires collaboration with product, engineering, and program

Get your free, confidential resume review.

or drag and drop your file here.

Similar jobs

Similar jobs worth comparing

Senior AI Automation & Global Support Systems Lead
Senior AI Automation & Global Support Systems Lead

Amazon • Massachusetts

On-site
USD 198,000 - 268,000
AI Automation & Global Support Ops Leader
AI Automation & Global Support Ops Leader

Amazon • North Reading (MA)

On-site
USD 198,000 - 268,000
Medical, dental, and vision coverage
401(k) plan
Paid time off
Senior Systems Dev Manager - AI Automation & Global Support
Senior Systems Dev Manager - AI Automation & Global Support

Amazon • Town of Westboro (WI)

On-site
USD 180,000 - 260,000
Health insurance
401(k) matching
Paid time off
+1
Senior AI Product Manager: Automation at Scale
Senior AI Product Manager: Automation at Scale

Amazon • Seattle (WA)

On-site
USD 151,000 - 205,000
Health insurance
401(k) matching
Paid time off
+1
Sr. Systems Dev. Manager, Amazon Robotics Technical Support
Sr. Systems Dev. Manager, Amazon Robotics Technical Support

Amazon • Town of Westboro (WI)

On-site
USD 180,000 - 260,000
Health insurance
401(k) matching
Paid time off
+1
Senior AI Engineering Lead – Generative AI & Strategy
Senior AI Engineering Lead – Generative AI & Strategy

Amazon Web Services (AWS) • Seattle (WA)

On-site
USD 220,000 - 298,000
Sr. Systems Dev. Manager, Amazon Robotics Technical Support
Sr. Systems Dev. Manager, Amazon Robotics Technical Support

Amazon • Massachusetts

On-site
USD 198,000 - 268,000
AI Solutions Engineering Manager
AI Solutions Engineering Manager

Amazon Web Services (AWS) • Seattle (WA)

On-site
USD 185,000 - 250,000
Health insurance
401(k) matching
Paid time off
+1
Senior AI‑Driven Transformation Lead
Senior AI‑Driven Transformation Lead

Amazon Web Services (AWS) • Dallas (TX)

On-site
USD 154,000 - 208,000
Health insurance
RSUs
Sr. Systems Dev. Manager, Amazon Robotics Technical Support
Sr. Systems Dev. Manager, Amazon Robotics Technical Support

Amazon • North Reading (MA)

On-site
USD 198,000 - 268,000
Medical, dental, and vision coverage
401(k) plan
Paid time off