Global Accounts Manager – Client Success

Lockton; Kansas City (MO); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Referral bonus

Job summary

Lockton is seeking an Account Manager-Global Business in Kansas City, MO. You will manage designated US client portfolios, coordinating with Lockton Global and leadership teams to deliver comprehensive marketing, claims and administration support.

Ideal candidates bring 2–7 years of client services experience, strong Microsoft Office skills, and excellent communication. Occasional after-hours work may be required, with a focus on maintaining timely, accurate client service delivery.

Qualifications

• Bachelor's Degree in Business Administration or related field or equivalent experience.
• 2–7 years of client services experience.
• Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint).
• Strong verbal and written communication skills.
• Knowledge of industry trends and regulations.

Responsibilities

• Services designated book of business including marketing, claims and administration.
• Responds to client inquiries and maintains communications documentation.
• Supports implementation of new lines of coverage by setting up accounts and reviewing plan details with client and carrier.
• Gathers exposure information from the client and compiles loss-run schedules and stratifications.
• Analyzes exposures, identifies risks and data accuracy issues.
• Requests and collects quotes from carriers for new and renewal business.
• Audits quotes, binders and endorsements and requests changes as needed.
• Processes audits and creates audit analysis for the client.
• Updates specifications, applications and summary information to reflect changes during the year.
• Monitors and manages daily service coordination and risk management needs of clients.

Skills

Client services

Communication

Time management

Organizational skills

Education

Bachelor's degree in Business Administration or related field

Tools

Microsoft Office Suite

Job description

Lockton is seeking an Account Manager-Global Business in Kansas City, MO. You will manage designated US client portfolios, coordinating with Lockton Global and leadership teams to deliver comprehensive marketing, claims and administration support.

Ideal candidates bring 2–7 years of client services experience, strong Microsoft Office skills, and excellent communication. Occasional after-hours work may be required, with a focus on maintaining timely, accurate client service delivery.