Global Account Director

Pinkerton Consulting & Investigations, Inc.; Redmond, Northern (WA, KY); Hybrid; USD 160,000 - 170,000; Full time

Benefits offered by this job

Hybrid work schedule

401(k)

Job summary

Pinkerton is seeking a Global Account Director to lead one of its largest global clients, delivering proactive strategic direction and high‑quality risk management programs. The Director provides global account leadership, identifies industry best practices, and continuously seeks improvements to overall performance.

This role offers a hybrid work schedule (in office/remote) and requires effective collaboration with site management, corporate support, and client executives to ensure service

Qualifications

• Bachelor's degree plus five+ years of global senior security management experience.
• Ability to manage security operations across multiple sites globally.
• Strong project management skills and strategic thinking.
• Ability to influence senior management to advance global security programs.
• Sound judgment, decisive action, and data-driven planning.
• Ability to adapt to changing environments and drive improvements.

Responsibilities

• Represent Pinkerton’s core values of integrity, vigilance, and excellence.
• Serve as a key contact to ensure high-quality service for the assigned account.
• Evaluate service quality and initiate corrective action when needed.
• Develop and recommend innovative programs to meet client expectations.
• Coordinate benchmarking and identify cost-saving practices across the account.
• Identify networking opportunities across global locations to support client programs.
• Partner with site management to standardize processes and improve service delivery.
• Implement performance measures, scorecards, and reporting methods.
• Meet regularly with the client to review the account and negotiate contracts.
• Provide support during start-ups and transitions including security planning and assessments.
• Review and ensure contract compliance throughout the portfolio.
• Lead recruitment, training, and retention of staff for client programs.
• Plan, assign, coach, and provide performance feedback to teams.
• Provide leadership of the senior leadership team supporting client security programs.
• Participate in client budget planning for services and deployments.
• Maintain compliance with laws, regulations, and policies.
• Ensure timely invoicing and labor cost control.
• Staff appropriately to meet client requirements across global operations.
• Contribute to company initiatives and resolve issues across functions.
• Build teamwork and implement progressive change.
• Evaluate global security needs and feasibility of service delivery.
• Develop global service networks and strong alliance relationships.
• Coordinate and evaluate global service delivery and best practices.

Skills

Global security management

Project management

Stakeholder management

Leadership

Communication skills

Client relations

Education

Bachelor's degree

Tools

Microsoft Office

Job description

Overview

170+ Years Strong. Industry Leader. Global Impact.At Pinkerton, the mission is to protect our clients. To do this, we provide enterprise risk management services and programs specifically designed for each client. Pinkerton employees are one of our most important assets and critical to the delivery of world-class solutions. Bonded together, we share a commitment to integrity, vigilance, and excellence.

Pinkerton is an inclusive employer who seeks candidates with diverse backgrounds, experiences, and perspectives to join our network of industry subject matter experts.

The Global Account Director, assigned to one of Pinkerton’s largest global clients, will provide proactive strategic and operational direction while ensuring the delivery of high-quality customer service and innovative risk management programs. The Director provides global account leadership, identifies and implements industry best practices, and continuously seeks solutions to measure and improve overall performance.

This position will have a hybrid work schedule (in office/remote).

Responsibilities

• Represent Pinkerton’s core values of integrity, vigilance, and excellence.

• Serve as a key point of contact to ensure the delivery of high-quality customer service for assigned account.

• Evaluate service quality and initiate communications and/or corrective action in a timely manner.

• Develop and recommend innovative programs and initiatives to meet or exceed the client’s expectations.

• Initiate, coordinate, and assume responsibility for benchmarking and the identification of cost saving practices throughout the account.

• Identify and utilize networking opportunities with Stakeholder and Pinkerton locations throughout United States, Latin America, Europe, and Asia in support the client’s global programs.

• Partner with site management and corporate support departments to standardize processes and service delivery for the account and implement security industry best practices.

• Implement key performance measures, tracking tools, scorecards, and reporting methods to enhance security team effectiveness and performance.

• Meet regularly with the client to review the account, address any actual or potential problems, assist in the preparation of RFP responses, and negotiate contracts.

• Provide support during the client’s start-ups and transitions including security planning, assessments, and surveys.

• Review and update global and local post orders and ensure contract compliance throughout the entire portfolio.

• Provide global management oversight for the recruitment, selection, orientation, training, development, and retention of high caliber staff.

• Plan, assign, and direct work, provide performance feedback, coach associates, and complete disciplinary actions, as necessary.

• Provide direct leadership of the senior leadership team supporting the client’s security programs.

• Participate in the client’s strategic budget preparation for services and security system deployments.

• Maintain a positive, professional environment in full compliance with applicable laws, regulations, policies, and procedures.

• Ensure staff members understand and comply with applicable laws, regulations, policies, and procedures.

• Review appropriate expenditures, within the scope of contract and assigned duties, including equipment, supplies, and vehicles.

• Ensure invoices are correct, delivered, and paid in a timely manner.

• Assign appropriate staffing levels in collaboration with area management and ensures scheduling is managed effectively to meet client requirements while controlling labor costs.

• Provide input to company initiatives.

• Promptly assist in the resolution of legal, financial, human resources, and administrative issues.

• Build and facilitate teamwork, partnerships, and the implementation of progressive change.

• Assist the client in the evaluation of global security needs and determine feasibility of delivery of requested or desired services.

• Develop global service network for client locations and establish strong relationships with alliance partners.

• Coordinate, monitor, and evaluate global service delivery and develop global best practices.

• All other duties, as assigned.

Qualifications

Bachelor's degree with five or more years of global senior security management experience, or an equivalent combination of education and experience sufficient to perform the essential functions of the job, as determined by the company.

• Knowledge of global business practices, cultures, and norms.

• Able to manage security operations at multiple sites dispersed globally.

• Project management skills.

• Able to interact with and influence senior management to further global security programs.

• Sound judgment and decision-making ability.

• Able to formulate action plans for process improvement initiatives based upon the analysis of complex data.

• Able to adapt to changes in the external environment and organization.

• Effective verbal, written, and presentation skills.

• Client orientated and results driven.

• Serve as a positive team leader.

• Computer skills; Microsoft office.

Working Conditions:

With or without reasonable accommodation, requires the physical and mental capacity to effectively perform all essential functions;

• Regular computer usage.
• Occasional reaching and lifting of small objects and operating office equipment.
• Frequent sitting, standing, and/or walking.
• Travel, as required.

Pinkerton is an equal opportunity employer to all applicants and positions without regard to race/ethnicity, color, national origin, ancestry, sex/gender, gender identity/expression, sexual orientation, marital/prenatal status, pregnancy/childbirth or related conditions, religion, creed, age, disability, genetic information, veteran status, or any protected status by local, state, federal or country-specific law.

Benefits

Benefit options include employer-paid life and AD&D, voluntary life and AD&D, medical, (HSA) Health Savings Account, (FSA) Flexible Savings Account, dental, vision, short-term disability, long-term disability, 401(K), paid time off (vacation, personal, sick, and holidays) and several employee assistance-related programs. This information provides a brief benefit overview. Upon the acceptance of an employment offer, the new employee will receive comprehensive plan details based on specific eligibility rules.

Posted Salary Range

USD $160,000.00 - USD $170,000.00 /Yr.