Global Account Director

PINKERTON | Comprehensive Risk Management; Redmond (WA); Hybride; USD 160 000 - 170 000; Plein temps

Avantages offerts par ce poste

Health savings account

401(k)

Paid time off

Résumé du poste

Pinkerton is seeking a Global Account Director to lead a major client’s security program on a global scale. You will provide strategic direction, oversee delivery of risk management services, and align programs with client objectives across regions.

The role requires extensive senior security leadership experience, strong stakeholder management, and a track record of implementing best practices while guiding cross-functional teams. Hybrid in-office/remote.

Qualifications

• Bachelor's degree with five or more years of global senior security management experience, or an equivalent combination of education and experience sufficient to perform the essential functions of the job, as determined by the company.
• Able to interact with and influence senior management to further global security programs.
• Strong project management and leadership capabilities.

Responsabilités

• Represent Pinkerton values of integrity, vigilance, and excellence.
• Serve as a key contact to ensure high-quality customer service for the assigned account.
• Evaluate service quality and initiate corrective actions when needed.
• Develop innovative programs to exceed client expectations.
• Coordinate benchmarking and cost-saving practices across the account.
• Build global service networks and strong relationships with alliance partners.
• Provide leadership of the senior leadership team supporting the client’s security programs.
• Review budgets, security deployments, and strategic plans with the client.

Connaissances

Global security ops

Multi-site leadership

Project management

Stakeholder influence

Judgment & decisn

Process improvement

Adaptability

Verbal & written comms

Client focus

Team leadership

MS Office

Formation

Bachelor's degree + 5+ years global senior security mgmt

Outils

MS Office

Description du poste

Overview

170+ Years Strong. Industry Leader. Global Impact. At Pinkerton, the mission is to protect our clients. To do this, we provide enterprise risk management services and programs specifically designed for each client. Pinkerton employees are one of our most important assets and critical to the delivery of world-class solutions. Bonded together, we share a commitment to integrity, vigilance, and excellence. Pinkerton is an inclusive employer who seeks candidates with diverse backgrounds, experiences, and perspectives to join our network of industry subject matter experts. The Global Account Director, assigned to one of Pinkerton’s largest global clients, will provide proactive strategic and operational direction while ensuring the delivery of high-quality customer service and innovative risk management programs. The Director provides global account leadership, identifies and implements industry best practices, and continuously seeks solutions to measure and improve overall performance. T his position will have a hybrid work schedule (in office/remote).

Responsibilities

• Represent Pinkerton’s core values of integrity, vigilance, and excellence.
• Serve as a key point of contact to ensure the delivery of high-quality customer service for assigned account.
• Evaluate service quality and initiate communications and/or corrective action in a timely manner.
• Develop and recommend innovative programs and initiatives to meet or exceed the client’s expectations.
• Initiate, coordinate, and assume responsibility for benchmarking and the identification of cost saving practices throughout the account.
• Identify and utilize networking opportunities with Stakeholder and Pinkerton locations throughout United States, Latin America, Europe, and Asia in support the client’s global programs.
• Partner with site management and corporate support departments to standardize processes and service delivery for the account and implement security industry best practices.
• Implement key performance measures, tracking tools, scorecards, and reporting methods to enhance security team effectiveness and performance.
• Meet regularly with the client to review the account, address any actual or potential problems, assist in the preparation of RFP responses, and negotiate contracts.
• Provide support during the client’s start-ups and transitions including security planning, assessments, and surveys.
• Review and update global and local post orders and ensure contract compliance throughout the entire portfolio.
• Provide global management oversight for the recruitment, selection, orientation, training, development, and retention of high caliber staff.
• Plan, assign, and direct work, provide performance feedback, coach associates, and complete disciplinary actions, as necessary.
• Provide direct leadership of the senior leadership team supporting the client’s security programs.
• Participate in the client’s strategic budget preparation for services and security system deployments.
• Maintain a positive, professional environment in full compliance with applicable laws, regulations, policies, and procedures.
• Ensure staff members understand and comply with applicable laws, regulations, policies, and procedures.
• Review appropriate expenditures, within the scope of contract and assigned duties, including equipment, supplies, and vehicles.
• Ensure invoices are correct, delivered, and paid in a timely manner.
• Assign appropriate staffing levels in collaboration with area management and ensures scheduling is managed effectively to meet client requirements while controlling labor costs.
• Provide input to company initiatives.
• Promptly assist in the resolution of legal, financial, human resources, and administrative issues.
• Build and facilitate teamwork, partnerships, and the implementation of progressive change.
• Assist the client in the evaluation of global security needs and determine feasibility of delivery of requested or desired services.
• Develop global service network for client locations and establish strong relationships with alliance partners.
• Coordinate, monitor, and evaluate global service delivery and develop global best practices.
• All other duties, as assigned.

Qualifications

Bachelor's degree with five or more years of global senior security management experience, or an equivalent combination of education and experience sufficient to perform the essential functions of the job, as determined by the company.

• Knowledge of global business practices, cultures, and norms.
• Able to manage security operations at multiple sites dispersed globally.
• Project management skills.
• Able to interact with and influence senior management to further global security programs.
• Sound judgment and decision-making ability.
• Able to formulate action plans for process improvement initiatives based upon the analysis of complex data.
• Able to adapt to changes in the external environment and organization.
• Effective verbal, written, and presentation skills.
• Client orientated and results driven.
• Serve as a positive team leader.
• Computer skills; Microsoft office.

Working Conditions

With or without reasonable accommodation, requires the physical and mental capacity to effectively perform all essential functions;

• Regular computer usage.
• Occasional reaching and lifting of small objects and operating office equipment.
• Frequent sitting, standing, and/or walking.
• Travel, as required.

Benefits

Benefit options include employer-paid life and AD&D, voluntary life and AD&D, medical, (HSA) Health Savings Account, (FSA) Flexible Savings Account, dental, vision, short-term disability, long-term disability, 401(K), paid time off (vacation, personal, sick, and holidays) and several employee assistance-related programs. This information provides a brief benefit overview. Upon the acceptance of an employment offer, the new employee will receive comprehensive plan details based on specific eligibility rules.

Pinkerton is an equal opportunity employer to all applicants and positions without regard to race/ethnicity, color, national origin, ancestry, sex/gender, gender identity/expression, sexual orientation, marital/prenatal status, pregnancy/childbirth or related conditions, religion, creed, age, disability, genetic information, veteran status, or any protected status by local, state, federal or country-specific law.

Posted Salary Range

USD $160,000.00 - USD $170,000.00 /Yr.