Global 24/7 Technical Support Specialist

ETS Assessment Services Pvt Ltd; United States; Remote; USD 42,000 - 65,000; Full time

Job summary

ETS Assessment Services Pvt Ltd in the United States seeks a motivated Technical Support Specialist to be the first point of contact for PSI exam takers, candidates, and students, delivering high-quality help via phone and chat.

The role requires strong technical aptitude, excellent communication, and a customer-focused mindset. You will log interactions in JSM, use AnyDesk for remote support, and collaborate with Tier 2 teams to resolve issues.

Qualifications

• Minimum 1 year of experience in Technical Support, Helpdesk, or Service Desk within a BPO/IT-BPO environment.
• Strong troubleshooting of PC hardware, software, and internet/email systems.
• Excellent communication skills with professional written and spoken English.

Responsibilities

• Serve as the first contact point for exam takers via phone and chat.
• Provide technical and customer support for PSI delivery platforms and testing environments.
• Log, track, and document interactions in the ticketing system (JSM).
• Take ownership of issues from contact to resolution; escalate when needed.
• Utilize remote tools (AnyDesk) and other support applications as needed.
• Escalate complex issues to Tier 2 or leadership timely.

Skills

Technical support

Customer service

Problem solving

Networking basics

Education

Graduate, 3 year degree

Tools

JSM (JIRA Service Management)

AnyDesk

Job description

ETS Assessment Services Pvt Ltd in the United States seeks a motivated Technical Support Specialist to be the first point of contact for PSI exam takers, candidates, and students, delivering high-quality help via phone and chat.

The role requires strong technical aptitude, excellent communication, and a customer-focused mindset. You will log interactions in JSM, use AnyDesk for remote support, and collaborate with Tier 2 teams to resolve issues.