Global 1st-Line IT Support Technician | Remote Included

KBR Careers

Charleston (SC)

Hybrid

USD 42,000 - 56,000

Full time

3 days ago

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Benefits offered by this job

401K plan

Medical, dental, vision

Paid time off

Flexible schedule

Job summary

KBR is seeking a Global Tier 1 Service Desk Technician to be the first point of contact for IT users globally. You will troubleshoot account, hardware, software, and authentication issues while logging incidents in ServiceNow and ensuring service levels are met.

The role emphasizes customer service, clear communication, and collaboration with regional teams in a fast-paced environment. US citizenship and a high school diploma are required.

Qualifications

US citizenship required.
0–2 years in a service desk, help desk, or similar environment.
Experience using ServiceNow ITSM or equivalent ticketing system.

Responsibilities

Provide first-contact technical support via phone, chat, and ticketing systems.
Diagnose and resolve Tier 1 issues for accounts, hardware, software and access.
Document troubleshooting steps and customer communications clearly.
Manage incidents and requests per ITIL and SLAs, escalate when needed.
Collaborate across regions and time zones to ensure service continuity.

Skills

Communication skills

Customer service

Problem solving

Team collaboration

Time management

Verbal & written communication

Education

High school diploma or GED

Associate degree in IT/CS or related field preferred

Tools

ServiceNow ITSM

Microsoft 365

Windows OS

Active Directory / Azure AD

Remote support tools

Job description

The role emphasizes customer service, clear communication, and collaboration with regional teams in a fast-paced environment. US citizenship and a high school diploma are required.

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