Global 1st-Line IT Service Desk - Remote 24x7 Support

KBR Careers; Clearfield (UT); Hybrid; USD 42,000 - 66,000; Full time

Benefits offered by this job

Bonuses

Medical, dental, vision insurance

401(k) with company match

Paid time off

Job summary

KBR is seeking a Global Tier 1 Service Desk Technician to serve as the first point of contact for end users across a 24x7 global IT service desk. You will provide initial support for account administration, hardware, software, access, and authentication issues, while following ITIL and ServiceNow processes.

The ideal candidate has strong communication, customer service orientation, and the ability to collaborate across regions and time zones.

Qualifications

• High school diploma or GED required; US citizenship required.
• Associate degree in IT/CS or equivalent training preferred; related experience considered.
• 0–2 years in service desk, help desk, or IT support environment.
• Experience using ServiceNow ITSM or similar ticketing platform.
• Working knowledge of Microsoft 365 and Windows; AD/Azure AD; MFA and remote tools.

Responsibilities

• Provide first-contact technical support via phone, chat, and ticketing systems for account admin, hardware, software, and access issues.
• Triage and resolve Tier 1 incidents; meet defined SLAs.
• Document troubleshooting steps and customer communications.
• Support user accounts, password resets, and MFA administration.
• Collaborate across regions and time zones to resolve issues.

Skills

Strong communication

Customer service

Independence & prioritization

Cross-regional collaboration

Shift work (24x7)

Education

High school diploma or GED

US Citizenship

Associate degree in IT or CS (preferred)

ServiceNow ITSM experience

Tools

ServiceNow ITSM

Microsoft 365

Windows OS

Active Directory / Azure AD

Microsoft Teams

Job description

KBR is seeking a Global Tier 1 Service Desk Technician to serve as the first point of contact for end users across a 24x7 global IT service desk. You will provide initial support for account administration, hardware, software, access, and authentication issues, while following ITIL and ServiceNow processes.

The ideal candidate has strong communication, customer service orientation, and the ability to collaborate across regions and time zones.