Glazier / Glass Service Technician Helper / Apprentice

The Glass Guru; Austin (TX); On-site; USD 30,000 - 45,000; Full time

Job summary

A leading company in glass services is seeking a motivated Glazier / Glass Service Technician. The position involves delivering excellent customer experiences through timely and accurate installations of various glass products. Candidates should possess handyman skills, a professional attitude, and the ability to handle physically demanding tasks. A background check, clean driving record, and strong troubleshooting capabilities are essential for success in this role.

Qualifications

• Professional attitude required.
• Must pass background check and drug test.
• Physically capable of lifting 50-100 lbs unassisted.

Responsibilities

• Inspect and load job materials for installation.
• Install products and manage customer expectations.
• Maintain cleanliness of customer’s premises.

Skills

Handyman skills

Effective troubleshooting

Organizational skills

Time-management skills

Motivation

Education

Valid driver's license

Tools

Basic hand tools

Power tools

Job description

Roles & Responsibilities:

The Glazier / Glass Service Technician position is the primary product fulfillment position in the company. Glass Service Technicians are charged with delivering the customer experience in the home as part of the final fulfillment (installation) process. As a Helper / Apprentice you will work with a lead technician assisting and learning the skills required to move into a full time position as your skills advance and positions become available. Under the direction of the lead technician you will:

• Thoroughly inspect job materials, ensuring the product(s) are the correct size & style, and that there is no obvious product damage or flaws on product(s) required to complete job(s)
• Load required job materials to installation vehicle(s), including redundant materials, tools, job folder/paperwork, safety equipment etc...
• Communicate to office AND customer if we'll be late for scheduled installation appointment
• Upon arrival at customer’s home, validate the work to be completed, the product(s) to be installed, installation location(s), and the estimated time it will take to complete the job, and customer expectations, and manage those expectations accordingly.
• Install all products and services included in the work order, troubleshoot, and strive to resolve any installation problems that might occur on-site
• If it's not possible to safely perform a quality service or installation on the date promised, effectively note all issues, and required materials necessary to complete the installation to the customer’s satisfaction at a later date.
• Communicate with relevant team members regarding incomplete work, ensuring that any new materials are ordered, the cause of the go-back can be discerned, and that customer expectations can be managed accordingly.
• Take care of the customer's home/business, ensuring we leave it cleaner than when we found it... use booties, etc...
• Close out the installation by walking customer through the care and maintenance of products, walk them through warrantee (if applicable) and how to contact us if they ever need service or have additional questions
• All other cleaning and organizational duties for the shop & vehicles as directed

Qualifications & Educational Requirements:

• Attitude of professionalism in all things you put your hands to.
• General handyman / carpentry skills: use of basic hand & power tools, read a tape measure, etc...
• All candidates must pass initial background check and drug test. Valid license to drive, and a clean DMV record
• Candidates must be physically capable of performing work, in good health, with the ability to lift up to 50-100lbs. unassisted

Preferred Skills:

• Residential glass replacement including single/double pane window glass, shower enclosures, etc...
• Window/door maintenance, weatherization, and repair
• Effective troubleshooting skills
• Hardworking, motivated, with good organizational and time-management skills