GIS Technical Support Specialist (Entry Level)

Quantam; Frankfort (KY); On-site; USD 30,000 - 44,000; Full time

Benefits offered by this job

Health benefits

Paid time off

401(k) plan

Competitive hourly wages

Job summary

Quantam Solutions is seeking a GIS Technical Support Specialist to join their Help Desk team. You will provide GIS-related technical support and training to customers, helping them effectively use our GIS products and services.

The role emphasizes customer service, problem solving, and documentation, with opportunities to stay current on GIS technologies and empower Kentucky clients to create spatial solutions.

Qualifications

• Minimum 2 years in a GIS-related role.
• Strong written and verbal communication skills.
• Excellent customer service and problem-solving abilities.
• Proficiency with ArcGIS Pro; familiarity with ArcGIS Online and related apps preferred.

Responsibilities

• Provide GIS technical support to customers via Teams and email.
• Collaborate with GIS team and resolve GIS issues promptly.
• Conduct training sessions and develop user guides.
• Maintain technical documentation and assist with bug fixes.
• Stay updated on GIS technologies and trends.
• Assist customers in creating spatial solutions with guidance.

Skills

GIS experience

ArcGIS Pro

ArcGIS Online

Customer service

Technical writing

Training/teaching

Problem solving

Tools

ArcGIS Field Maps

ArcGIS Online

ArcGIS Survey123

Job description

Quantam Solutions provides IT solutions and consulting for various clients. We offer competitive hourly wages, health benefits, paid time off, and a 401(k) plan. We are currently seeking a GIS Technical Support Specialist.

OVERVIEW:

Our client is seeking a talented and motivated GIS Specialist to join their Help Desk team. In this role, you will provide GIS related technical support and training to our customers, ensuring they can effectively use our GIS products and services. You will be the first point of contact for troubleshooting and resolving technical issues, as well as providing guidance and training to customers.

RESPONSIBILITIES:

• Provide excellent customer service and technical support to customers via Microsoft Teams meetings / chats, and via email.
• Collaborate closely with each member of our GIS team
• Troubleshoot and resolve GIS-related issues in a timely and efficient manner.
• Conduct training sessions for customers to enhance their understanding and use of GIS tools.
• Develop and maintain technical documentation and user guides.
• Collaborate with the development team to identify and address software bugs and improvements.
• Stay up to date with the latest GIS technologies and trends.
• Application testing and training material development as part of project support.
• Empower KYTC customers to create their own spatial solutions when appropriate, guiding them with clear standards and technical support as needed.

SKILLS:

• Minimum 2 years of experience in a GIS-related role.
• Strong written and verbal communication skills.
• Excellent customer service skills with a focus on customer satisfaction.
• Solid problem-solving skills and the ability to think critically.
• Technical proficiency in the ArcGIS Pro.
• Experience in ArcGIS Online, ArcGIS Survey123, and ArcGIS Field Maps is preferred, but not required.
• Ability to teach and train customers on GIS applications.
• Demonstrated drive to learn and grow.
• Confidence to manage responsibilities independently.
• Perform other duties as assigned (problem solving extended).