Gift/Toy Shop Store Manager

WSLicensing, Inc.; Cerritos (CA); On-site; USD 63,000 - 77,000; Full time

Benefits offered by this job

Paid Time Off

Job summary

Wslala in Cerritos, CA is seeking a hands-on Retail Store Manager to lead our Los Cerritos Center location and deliver an outstanding customer experience daily. You will oversee opening/closing procedures, cash handling, inventory control, visual displays, and store presentation while coaching a small team to perform at their best.

The ideal candidate has 2–4 years of retail leadership, strong communication, and comfort with POS systems.

Qualifications

• 2–4 years of retail management experience.
• Ability to recruit, train, and develop a team.
• Strong communication and problem-solving skills.
• Proficient with POS, inventory software, and reporting tools.
• Flexible availability including evenings, weekends, and holidays.
• High school diploma; bachelor's preferred.
• Reliable transportation to the Cerritos area.

Responsibilities

• Oversee daily store operations including opening/closing, cash handling, inventory management.
• Recruit, train, schedule, and develop sales associates.
• Drive sales and meet targets monthly/quarterly.
• Ensure exceptional customer service standards.
• Manage inventory, displays, store presentation.
• Monitor operating costs, shrink, and loss prevention.
• Analyze sales reports and KPIs to identify opportunities.
• Ensure compliance with policies, safety and California labor laws.
• Handle customer escalations professionally.

Skills

Retail management

Team leadership

Communication

POS systems

Inventory software

Problem-solving

Organizational skills

Customer service

Education

High school diploma

Bachelor's degree preferred

Tools

POS systems

Inventory software

Reporting tools

Job description

Retail Store Manager (Wslala)

Wslala is a specialty store offering a wide range of toys, stationery, accessories, and cute character products. We're looking for a motivated, hands-on Store Manager to lead our team at our Los Cerritos Center location and deliver an outstanding customer experience.

Key Responsibilities

• Oversee daily store operations, including opening/closing procedures, cash handling, and inventory management
• Recruit, train, schedule, and develop a team of sales associates
• Drive sales performance and meet or exceed monthly/quarterly targets
• Ensure exceptional customer service standards are consistently met
• Manage inventory, visual displays, and store presentation
• Monitor and control operating costs, shrink, and loss prevention
• Analyze sales reports and KPIs to identify opportunities for improvement
• Ensure compliance with company policies, safety regulations, and California labor laws
• Handle customer escalations and resolve issues professionally

Qualifications

• [2-4] years of retail management experience (or similar leadership role)
• Proven ability to lead, motivate, and develop a team
• Strong communication, organizational, and problem-solving skills
• Comfortable with POS systems, inventory software, and basic reporting tools
• Flexible availability, including evenings, weekends, and holidays as needed; mall hours may vary seasonally
• High school diploma required; [Bachelor's degree preferred/a plus]
• Reliable transportation to the Cerritos area

Compensation & Benefits

• Annual Salary: $70,000
• Paid Time Off