Gift Shop Supervisor: Retail Lead & Customer Experience

Marshall Health Network, Inc.; Point Pleasant (WV); Hybrid; USD 28,000 - 42,000; Full time

Job summary

Rivers Health gift shop is seeking a dedicated associate to ensure smooth day-to-day operations at the Point Pleasant location in West Virginia. You will manage inventory, handle cash reconciliation, and help maintain shop policies while creating a welcoming environment for volunteers and customers alike.

The role emphasizes stock accuracy, pricing, and ensuring the shop is clean, attractive, and responsive to customer needs. Strong teamwork and MS Office skills are desirable.

Qualifications

• Experience managing a retail shop.
• Supervisory skills and leadership ability.
• Capable of self-direction within a team.

Responsibilities

• Inventory control.
• Reconcile daily cash, payroll, and credit card receipts.
• Updating and maintaining policies and procedures.
• Oversees new shipments, including stocking and pricing.
• Provides a friendly atmosphere for volunteers and supports positive morale.
• Puts customers first and is responsive to customer requests.
• Ensures gift shop is properly stocked, clean, organized and attractive.
• Communicates potential problems to the Director in a timely manner.
• Provides suggestions for problem solving.

Skills

Retail management

Supervisory skills

Teamwork

Self-direction

Microsoft Office

Tools

POS system

Job description

Point Pleasant, West Virginia, United States

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Job Description

The gift shop associate will be responsible for the successful operation of the Rivers Health gift shop.

The following is a summary of the major essential functions of this job.

The incumbent may perform other duties, both major and minor, that are not mentioned below; and specific functions may change from time to time.

• Inventory control.
• Reconcile daily cash, payroll, and credit card receipts.
• Updating and maintaining policies and procedures.
• Oversees new shipment, including, stocking, pricing, and
• Provides a friendly and comfortable atmosphere for volunteers,

concerns with cultivating and supporting a positive morale.

• Puts customers first and is responsive to customer request.
• Ensures gift shop is properly stocked, clean, organized and

attractive.

• Communicates potential problems to the Director in a timely manner,

Provides suggestions for problem solving.

Requirements

• Experience in the management of a retail shop.
• Supervisory skills with a talent for empowering responsible and self-

motivated sales associate.

• Capacity to be self-directed while working as a member of a larger

team.

• Desire to build top-notch hospital system Gift Shop.
• Intermediate level of proficiency with Microsoft Office.

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