Gift Shop Assistant Manager - Rotational - Full Time - AGH

Highmark Health; Pittsburgh (Allegheny County); On-site; USD 42,000 - 62,000; Full time

Job summary

Allegheny Health Network in Pittsburgh is seeking a Gift Shop Manager to help oversee department operations, budgeting, inventory, and quality assurance across gift shop locations.

You will guide staff, manage vendor relations, promotions, and fundraising events, and ensure compliance with HIPAA and hospital policies. Minimum 2 years retail experience; preferred Associate's Degree in Business Administration; thrive in a fast-paced hospital environment.

Qualifications

• Minimum 2 years retail experience.
• Preferred Associate's Degree in Business Administration.

Responsibilities

• Assist manager with merchandise and buying operations; attend major trade shows, year-end inventory, and meetings with sales reps to stay updated on trends and seasonal needs.
• Assist manager with building customer awareness through promotions and marketing tools to drive sales development.
• Assist manager with forecasting and managing gift shop costs, revenues and department expenses; help maintain budget standards for cost efficacy.
• Guide staff in performance of duties; ensure service standards, staff coverage, and training/mentoring.
• Assist with managing and maintaining an operational Point of Sale system, including troubleshooting.
• Manage fundraising events and work with external vendors for sales events and sponsorships.
• Implement special projects for the Auxiliary Gift Shop Committee and attend committee meetings.
• Maintain compliance with hospital and regulatory agencies.
• Perform other duties as assigned.

Skills

Retail experience

Education

Associate's Degree in Business Administration

Job description

Company : Allegheny Health Network

Job Description :

GENERAL OVERVIEW

Assists with the management and oversight of the department operations including budgeting, inventory management and quality, and assists with management of human resources for both gift shop locations.

ESSENTIAL RESPONSIBILITIES

• Assists manager with managing merchandise and buying operations including but not limited to attending major trade shows, completing year end physical inventory, and meeting with sales representatives to remain up to date on current trends and seasonal needs. (20%)
• Assists manager with building customer awareness through promotions and marketing tools such as developing and implementing new programs for sales development. (20%)
• Assists manager with forecasting and managing all gift shop costs, revenues and overall department expenses; assists manager with developing and maintaining budgetary standards to ensure a cost effective operation; assists manager with financial obligations and buyer responsibilities. (15%)
• Guides personnel in the performance of their job duties and responsibilities; assists in maintaining standards of service and ensures adequate coverage for operational needs; trains and mentors staff. (10%)
• Assists with managing and maintaining an operational Point of Sale system, including troubleshooting system failures. (10%)
• Manages fundraising events including but not limited to maintaining and establishing relationships with outside vendors for sales events, sponsorships and all other needs of the Auxiliary. (10%)
• Implements special projects at the request of the Auxiliary Gift Shop Committee. Regularly attends Auxiliary Gift Shop Committee meetings on behalf of the Gift Shop Manager. (10%)
• Maintains compliance of all hospital and regulatory agencies. (5%)
• Performs other duties as assigned or required.

QUALIFICATIONS

Minimum 2 years retail experience Preferred Associate's Degree in Business Administration Disclaimer: The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.

COMPLIANCE REQUIREMENT

This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies. As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times. In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company’s Handbook of Privacy Policies and Practices and Information Security Policy. Furthermore, it is every employee’s responsibility to comply with the company’s Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements. Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on any category protected by applicable federal, state, or local law. California Consumer Privacy Act Employees, Contractors, and Applicants Notice Highmark Health is a national, blended health organization that includes one of America’s largest Blue Cross Blue Shield insurers and a growing regional hospital and physician network. Based in Pittsburgh, Pa., Highmark Health’s 35,000 employees serve millions of customers nationwide through the nonprofit organization’s affiliated businesses, which include Highmark Inc., Allegheny Health Network, HM Insurance Group, United Concordia Dental, HM Health Solutions and HM Home & Community Services.

Highmark Health’s businesses proudly serve a broad spectrum of health-related needs including health insurance, health care delivery, population health management, dental solutions, reinsurance solutions, and innovative, technology solutions.