Gift Shop Sales Associate

Fort Fisher Aquarium; Northern (KY); Hybrid; USD 19,000 - 22,000; Part time

Job summary

North Carolina Aquarium Society is seeking a part-time Gift Shop Sales Associate to join the Gift Shop team, reporting to the Gift Shop Manager.

You will greet customers, recommend merchandise, process payments with a POS, promote memberships, keep displays neat, and help create a positive visitor experience.

Flexibility to work weekends and holidays and the ability to lift up to 35 lbs are required.

Qualifications

• Ability to greet customers and determine needs; provide information and answers.
• Process payments and handle transactions via POS system.
• Promote and sell aquarium memberships and related items.

Responsibilities

• Greets customers and determines what each customer wants or needs.
• Recommends, selects, and helps to locate or obtain merchandise based on customer needs and desires.
• Describes merchandise and explains use, operation, and care to customers.
• Computes sales prices, total purchases, and processes cash or credit payments.
• Promotes and sells aquarium memberships.
• Maintains knowledge of current sales, promotions, policies, and security practices.
• Places special orders or calls other aquarium stores to locate items.
• Keeps store and displays clean and organized; replenishes stock.
• Creates a positive visitor experience and handles difficult customer situations.
• Responds to customer requests and solicits feedback.

Skills

Customer service

Sales

Merchandising

Communication

Cash handling

Tools

Point-of-Sale system

Job description

North Carolina Aquarium Society
Position Title: Gift Shop Sales Associate
Department: Gift Shop
Job Classification: Sales Staff
Job Type: Part Time

Summary

The North Carolina Aquarium Society is seeking applicants for the part-time position of Gift Shop Sales Associate.

The Aquarium Society is a 501c3 nonprofit that serves as the support organization for North Carolina’s three aquariums on the coast (Fort Fisher, Pine Knoll Shores, and Roanoke Island) as well as Jennette’s Pier in Nags Head, N.C. This is not a position with the State of North Carolina.

The Gift Shop Sales Associate reports to the Gift Shop Manager is responsible for helping to promote and support aquariums by creating an atmosphere that promotes a positive visitor experience by offering individualized customer assistance and service by performing the following duties in the gift shop.

Essential Duties and Responsibilities

• Greets customers and determines what each customer wants or needs.
• Recommends, selects, and helps to locate or obtain merchandise based on customer needs and desires.
• Describes merchandise and explains use, operation, and care to customers.
• Computes sales prices, total purchases, and receives and process cash or credit payment using a point-of-sale system.
• Promotes and sells aquarium memberships.
• Helps customers by providing information, answering questions, obtaining merchandise requested, and completing payment transactions.
• Maintains knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
• Places special orders or calls other aquarium stores to find desired items.
• Maintains the cleanliness of the store and the product displays.
• Unpacks and organizes stock orders and replenishes inventory on the sales floor.
• Creates an atmosphere that promotes a positive visitor experience.
• Manages difficult or emotional customer situations.
• Responds promptly to customer needs.
• Solicits customer feedback to improve service.
• Responds to requests for service and assistance.

Required Experience/Qualifications

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Ability to lift moderately sized boxes and goods, weighing up to 35 lbs.
• Ability to work a flexible schedule, including weekends and holidays.
• Must possess a valid driver's license.
• Pass a criminal background check.

This is a non-exempt position with an hourly starting rate of $14.75 per hour.

The North Carolina Aquarium Society offers 401k retirement benefits and annual leave to part time employees.

The North Carolina Aquarium Society is an Equal Opportunity Employer. This position is open to all qualified applicants without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, marital status, or status as a covered veteran.