Gift Processing Manager

CASE; Pullman (WA); On-site; USD 59,000 - 91,000; Full time

Benefits offered by this job

Paid sick and vacation leave

Medical, dental, life, disability ins.

Retirement & deferred compensation

Employee tuition waiver

Job summary

The WSU Foundation is seeking a Gift Processing Manager to lead day-to-day gift processing operations, overseeing gifts and pledges from receipt through posting and receipting. You will supervise staff, ensure accuracy, and maintain compliance across processes affecting donors and units.

As a primary operational resource, you will optimize workflows, deliver live trainings, and drive improvements with the Gift Auditing & Operations Manager.

Qualifications

• Bachelor’s degree required with 4+ years of progressively responsible related experience, including at least 1 year in supervision.
• 3+ years of full-time experience in gift processing, financial transactions, or related operations.
• Valid driver’s license or eligibility to obtain one by hire.

Responsibilities

• Plan, organize, and manage day-to-day gift processing operations for $150M+ annually.
• Lead and supervise staff; ensure timely, accurate processing and posting of gifts and pledges.
• Coordinate with donors, development staff, and units; ensure compliance with policies and regulations.
• Identify process improvements, automation opportunities, and improve workflows.

Skills

Supervisory experience

Gift processing

CRM systems

Policy compliance

Analytical thinking

Customer service

Communication

Time management

Education

Bachelor’s degree in a relevant field

Job description

Online applications must be received before 11:59pm on: November 1, 2026

The Opportunity:

The Gift Processing Manager is responsible for planning, organizing, and managing the day-to-day gift processing operations of the WSU Foundation, overseeing gifts and pledges from initial receipt through preparation, entry, posting, and receipting. The position leads and supervises assigned staff and is accountable for the timely, accurate, and efficient completion of processing $150 million+ in gifts and gift modifications annually in accordance with established Foundation, University, IRS, CASE, and other applicable requirements.

The Manager directs production workflows, establishes priorities, monitors volumes and deadlines, oversees gift intake and cash handling processes, and ensures staff consistently apply established procedures when processing routine, complex, and high-volume transactions. The position serves as a primary operational resource for donors, development staff, colleges and units, and other Advancement partners regarding gift submission and processing requirements.

The role also works in partnership with the Gift Auditing & Operations Manager, which provides independent post-processing quality assurance, evaluates control effectiveness, and identifies systemic improvements. This separation of responsibilities provides an important system of checks and balances while allowing each team to develop specialized expertise.

The Gift Processing Manager provides strategic leadership to the Gift Processing team within the overall Gift Accounting unit. The Manager will play a key role in optimizing workflows, leading outreach to fundraisers via live training sessions and on-demand resources, identifying and implementing automation opportunities, overseeing gift processing technology, and ensuring excellent customer service for our donors.

Additional Information:

This is a full time (100% FTE), permanent position. Overtime eligibility is determined by final salary placement.

Monthly Salary: $4,942.10 - $7,569.55 | Commensurate with experience and qualifications

In accordance with RCW 49.58.110, the above salary reflects the full salary range for this position. Individual placement within the range is based on the candidate’s current experience, education, skills, and abilities related to the position.

Benefits: WSU offers a comprehensive benefits package which includes paid sick and vacation leave; paid holidays; medical, dental, life and disability insurance package for employees and dependents; retirement; deferred compensation, optional supplemental retirement accounts; training and development; and employee tuition waiver. For additional information, please review the detailed Summary of Benefits offered by WSU for AP staff and Total Compensation.

Required Qualifications:

• A Bachelor’s degree in a relevant field and four (4) years of progressively responsible experience in a field related to the functional managerial area which has included at least one (1) year of supervisory experience. Any combination of relevant education and experience may be substituted for the educational requirement on a year-for-year basis.
• At least three years of full-time experience in gift processing, financial transaction processing, fundraising operations, advancement services, or a closely related operational processing environment; OR equivalent education/experience.
• Must have, or be able to obtain by time of hire, a valid driver’s license and meet requirements in accordance with SPPM 7.10 and departmental driving standards.
• Experience managing, coordinating, or supporting high-volume, deadline-driven transaction processing workflows.
• Demonstrated experience applying policies, procedures, and regulatory requirements to financial or gift transactions.
• Experience working with database or customer relationship management (CRM) systems and maintaining accurate financial and constituent records.
• Demonstrated ability to analyze complex transactions, identify discrepancies, and resolve processing issues using sound judgment.
• Strong organizational and customer service skills with demonstrated ability to manage competing priorities and communicate effectively with internal and external stakeholders.

Preferred Qualifications:

• Experience working in higher education, nonprofit fundraising, advancement services, or a foundation environment.
• Experience processing charitable gifts and pledges and working with alumni/donor records.
• Knowledge of IRS charitable giving requirements and CASE reporting standards.
• Experience with cash handling, deposit procedures, PCI DSS requirements, and related internal controls.
• Experience with CRM Advance, Workday, online giving platforms, or similar financial and fundraising systems.
• Experience identifying or implementing process improvements, automation, or technology solutions within a transaction-processing environment.
• Experience developing, documenting, and improving operational procedures and workflows.

Position Sponsorship Eligibility: Not eligible for work visa sponsorship

About Department/College/Area/ Campus - https://foundation.wsu.edu/

Area/College: WSU Advancement

Department Name: Gift Accounting

Location: Town Centre, Pullman

Background Check: This position has been designated by the department to require a background check because it requires access to children or vulnerable adults as defined by RCW 74.34, engages in law enforcement, requires security clearance, interacts with WSU students in a counseling or advising capacity, has access to personal identifying and/or financial information, unsupervised access to university buildings/property, or other business-related need. A background check will not be completed until an initial determination of qualification for employment has been made.

Time Type:

Full time

Position Term:

12 Month

Washington State University encourages all qualified candidates to apply, including members of the military and veterans, and persons with disabilities.

WSU employs only U.S. citizens and lawfully authorized non-U.S. citizens. All new employees must show employment eligibility verification as required by the U.S. Citizenship and Immigration Services.

WSU is committed to providing access and reasonable accommodation in its services, programs, activities, education and employment for individuals with disabilities. To request disability accommodation in the application process, contact Human Resource Services: 509-335-4521 (v), Washington State TDD Relay Service: Voice Callers: 1-800-833-6384; TDD Callers: 1-800-833-6388, 509-335-1259(f), or [e-mail].

Notice of Non-Discrimination

In matters of admission, employment, housing or services, or in the educational programs or activities it operates, WSU does not discriminate or permit discrimination by any member of its community against any individual on the basis of sex, race, color, national or ethnic origin, physical disability, mental disability, sensory disability, use of a trained service animal, age, religion, creed, genetic information, marital status, sexual orientation, gender identity, protected veteran status, honorably discharged veteran, member of the military, or immigration or citizenship status except as authorized by federal or state law, regulation, or government contract.

Inquiries about the application of federal and state laws and regulations (including inquiries regarding the application of Title IX, ADA/Section 504, and implementing regulations), as well as reports and complaints of discrimination and harassment, can be made verbally or in writing to WSU’s Compliance and Civil Rights, the Department of Education’s Office of Civil Rights, or both.

More information, resources, and contact information are available here: https://ccr.wsu.edu/notice-of-nondiscrimination/

Required Qualifications:

• A Bachelor’s degree in a relevant field and four (4) years of progressively responsible experience in a field related to the functional managerial area which has included at least one (1) year of supervisory experience. Any combination of relevant education and experience may be substituted for the educational requirement on a year-for-year basis.
• At least three years of full-time experience in gift processing, financial transaction processing, fundraising operations, advancement services, or a closely related operational processing environment; OR equivalent education/experience.
• Must have, or be able to obtain by time of hire, a valid driver’s license and meet requirements in accordance with SPPM 7.10 and departmental driving standards.
• Experience managing, coordinating, or supporting high-volume, deadline-driven transaction processing workflows.
• Demonstrated experience applying policies, procedures, and regulatory requirements to financial or gift transactions.
• Experience working with database or customer relationship management (CRM) systems and maintaining accurate financial and constituent records.
• Demonstrated ability to analyze complex transactions, identify discrepancies, and resolve processing issues using sound judgment.
• Strong organizational and customer service skills with demonstrated ability to manage competing priorities and communicate effectively with internal and external stakeholders.

Preferred Qualifications:

• Experience working in higher education, nonprofit fundraising, advancement services, or a foundation environment.
• Experience processing charitable gifts and pledges and working with alumni/donor records.
• Knowledge of IRS charitable giving requirements and CASE reporting standards.
• Experience with cash handling, deposit procedures, PCI DSS requirements, and related internal controls.
• Experience with CRM Advance, Workday, online giving platforms, or similar financial and fundraising systems.
• Experience identifying or implementing process improvements, automation, or technology solutions within a transaction-processing environment.
• Experience developing, documenting, and improving operational procedures and workflows.