Gift Processing & Database Specialist

Paycom; San Diego (CA); On-site; USD 35,817 - 38,572; Full time

Benefits offered by this job

PTO 160 hours annually

11 paid holidays

Medical Insurance

Dental & Vision

Life, LTD, EAP

FSA

401(k) with up to 3% match

Personal Device Use Stipend

Job summary

Meals on Wheels is seeking a Gift Processing & Database Specialist to ensure accurate and timely processing of charitable gifts in Blackbaud Raiser's Edge NXT, while maintaining donor data integrity and providing actionable reporting.

The role supports fundraising strategy with timely acknowledgments, audits, and data quality initiatives. Strong Raiser's Edge experience and Excel proficiency are essential for success.

Qualifications

• Experience with a Donor CRM, preferably NXT, including database management, reporting, and data maintenance.
• Advanced proficiency in Microsoft Excel and Microsoft Office.
• Demonstrated commitment to maintaining exceptional data integrity.
• Experience creating queries, reports, and dashboards.
• Excellent written and verbal communication skills.

Responsibilities

• Process all charitable contributions accurately and within service standards (24–48 hours).
• Enter gifts from multiple sources and ensure correct coding by campaign, fund, appeal, and constituent record.
• Coordinate with Finance to reconcile gift batches and deposits.
• Maintain accuracy and integrity of all donor records in Raiser’s Edge NXT.
• Generate timely donor acknowledgments and tax receipts (48–72 hours).
• Create reports, dashboards, and queries to support fundraising and leadership.

Skills

Donor CRM (NXT)

Excel proficiency

Data integrity

Communication skills

Time management

Attention to detail

Tools

Blackbaud Raiser's Edge NXT

Job description

Job Details

Job Location: Kitchen & Senior Innovation Hub - San Diego, CA 92123

Position Type: Full Time

Salary Range: $26.00 - $28.00 Hourly

SUMMARY:

The Gift Processing & Database Specialistis responsible fortheaccurateandtimelyprocessing of charitable gifts in Blackbaud Raiser’s Edge NXT, as well as full database oversight. This position ensures the integrity of donor data,maintainshigh standardsfor gift acknowledgment, and provides reports and analyses that support fundraising strategy and decision-making. The ideal candidate is an experienced Raiser's Edge NXT user who is detail-oriented, highly organized, and committed to exceptional donor stewardship.

DUTIES & RESPONSIBILITIES:

1. Gift Processing:

   • Process all charitable contributions accurately and within established service standards (typically within 24–48 hours of receipt).
   • Enter gifts from multiple sources, including checks, online donations, donor-advised funds, stock gifts, ACH, matching gifts, and other payment methods.
   • Ensure all gifts are coded correctly by campaign, fund, appeal, package, and constituentrecord.
   • Coordinate with Finance to reconcile gift batches and deposits.
   • Maintain complete documentation of gift processing procedures.

2. Database Oversight:

   • Maintain the accuracy and integrity of all constituent records in Raiser’s Edge NXT.
   • Perform regular data audits toidentifyduplicates, incomplete records, and inconsistencies.
   • Follow established data standards and naming conventions.
   • Update constituent information including addresses, relationships, communicationpreferences, and biographical details.
   • Create appeals in the database for each fundraising campaign and mailer to accurately track solicitations and response metrics.
   • Produce mailing lists for campaigns and mailers based on solicitation criteria and recipientsegments, andensure donor records are updated accordingly.
   • High levelof database accuracy with minimal data errors.

3. Donor Acknowledgments:

   • Generatetimelyandaccuratedonor acknowledgment letters and tax receipts (typically within 48-72 hours).
   • Ensure acknowledgments reflect appropriate recognition, tribute information, and gift restrictions.
   • Coordinate with development staff on personalized stewardship for major donors.
   • Manage year-end giving statements and acknowledgments for prior-year gifts.

4. Reporting & Analysis:

   • Create reports, dashboards, and queries to support fundraising and leadership.
   • Produce recurring reports including:
   • Average gift size
   • LYBUNT
   • SYBUNT
   • Donor retention
   • New, renewed, and lapsed donors
   • Monthly and year-to-date fundraising results
   • Campaign and appeal performance
   • Major gift pipeline reports
   • Annual Giving Circle Lists for publication

5. Compliance & Quality Control:

   • Protect confidential donor information.
   • Ensure compliance with IRS charitable receipt requirements and organizational gift acceptance policies.
   • Develop andmaintainwritten procedures for gift processing and database management.
   • Identifyopportunities to improve efficiency and data quality.

6. Other Tasks & Duties:

   • Complete other duties as assigned.

QUALIFICATIONS:

Required:

• Experience with a Donor CRM, preferably NXT, including database management, reporting, and data maintenance.
• Experience processing charitable gifts in a nonprofit environment.
• Demonstrated commitment tomaintainingexceptional data integrity.
• Experience creating queries, reports, and dashboards.
• Advancedproficiencyin Microsoft Excel and Microsoft Office.
• Strong organizational skills with exceptional attention to detail.
• Ability to prioritize multiple deadlines whilemaintaining accuracy.
• Excellent written and verbal communication skills.

Strongly Preferred:

• 3+years of experiencewith Blackbaud Raiser's Edge NXT or extensive experience with Raiser's Edge databaseadministration.
• Knowledge of nonprofit fundraising operations and donor stewardship.
• Experience supporting annual giving, capital campaigns, or major gifts.
• Familiarity with importing and exporting data.

Key Competencies:

• Exceptional attention to detail
• Data accuracy and integrity
• Analytical thinking
• Problem solving
• Customer service mindset
• Confidentiality and discretion
• Time management
• Initiative and continuous improvement
• Collaboration across departments

REQUIREMENTS:

Standard office environment 100% in-office. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions. The noise level in the work environment is moderate. Must have reliable transportation.

Successful candidates for this position will be subject to a background check as a condition of employment.

SUMMARY OF BENEFITS:

• 160 hours of Paid Time Off (PTO) Annually - subject to the MOWSD PTO policy
• 11 Paid Holidays Annually
• Medical Insurance - Choice of 4 HMO plans+ 2 PPO through Meals on Wheels Group Plan
• Dental Coverage & Vision Coverage
• Life, Long-Term Disability (LTD), Employee Assistance Program (EAP)
• Flexible Spending Account
• 401 (k) plan, including up to 3% employer matching contribution
• Personal Device Use Stipend