GI Office Supervisor

adventhealth; Ocala (FL); On-site; USD 52,000 - 70,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Paid Time Off from Day One

403-B Retirement Plan

Parental Leave

Job summary

AdventHealth in Ocala, FL seeks an experienced Office Manager to oversee clinic operations, staff scheduling, and billing processes. You will ensure compliance with HIPAA, manage physician credentialing, and coordinate with leadership on budgets and performance metrics.

The role requires strong communication, adaptability, and a background in medical office management. A lead role in a healthcare setting is preferred, with a focus on efficient, patient-centered operations.

Qualifications

• Must have a High School Grad or equivalent.
• Minimum 2+ years of experience in a medical office or leadership role.
• Experience managing multiple practices or specialty practices is preferred.
• Excellent written and verbal communication skills.
• Strong knowledge of medical office operations, policies, and procedures.
• Proficient in HIPAA requirements and regulatory guidelines.
• Ability to greet patients and answer calls professionally.

Responsibilities

• Prepares and tracks data reflecting turnaround time and test results.
• Prepares, updates, and tracks department schedules to ensure adequate staffing coverage, including on-call schedules.
• Interprets and enforces appropriate policies and procedures.
• Ensures staff compliance with local, state, and federal regulations and maintains medical records in compliance with HIPAA requirements.
• Maintains updated Policies and Procedures manuals and ensures the office meets Safety and Infection Control standards.
• Acts as liaison for patients and staff, responds to concerns, assists with physician credentialing, and provides reports and statistics as requested.
• Manages the physician affiliate office/department to ensure cost-effective and efficient operations while providing high-quality care.
• Regularly reviews billing practices to ensure appropriate physician and office reimbursement.
• Assists in preparation of annual budget and reviews Responsibility and Expense Detail Reports.
• Takes corrective action to address variances and manages payable/receivable tasks.

Skills

MS Outlook

Excel

Word

PowerPoint

Internet

English

Communication

Adaptability

Time management

Prioritization

Self-motivation

Leadership

Policy knowledge

Education

High School Grad

Tools

HIPAA compliance tools

Job description

Our promise to you:

Joining AdventHealth is about being part of something bigger. It's about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

All the benefits and perks you need for you and your family:

• Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance
• Paid Time Off from Day One
• 403-B Retirement Plan
• 4 Weeks 100% Paid Parental Leave
• Career Development
• Whole Person Well-being Resources
• Mental Health Resources and Support
• Pet Benefits

Schedule:

• Full time
• Shift: Day (United States of America)
• Address: 1500 Se 17Th St
• City: Ocala
• State: Florida
• Postal Code: 34471

Job Description:

• Prepares and tracks data reflecting turnaround time and test results.
• Prepares and presents timely employee evaluations and coordinates the completion of employee competencies.
• Prepares, updates, and tracks department schedules to ensure adequate staffing coverage, including on-call schedules.
• Interprets and enforces appropriate policies and procedures.
• Ensures staff compliance with local, state, and federal regulations and maintains medical records in compliance with HIPAA requirements.
• Maintains updated Policies and Procedures manuals and ensures the office meets Safety and Infection Control standards.
• Acts as a liaison for patients and staff, responds to concerns, assists with physician credentialing, and provides reports and statistics as requested.
• Manages the physician affiliate office/department to ensure cost-effective and efficient operations while providing high-quality care.
• Regularly reviews billing practices to ensure appropriate physician and office reimbursement.
• Assists in the preparation of the annual budget and reviews and analyzes Responsibility and Expense Detail Reports.
• Takes corrective action to address negative variances and assigns payables and credits against budgetary categories.
• Ensures the correctness and timeliness of Accounts Receivable and Accounts Payable, including the security of money.
• Other duties as assigned.

Knowledge, Skills, and Abilities:

• Candidate must also be proficient and possess current working knowledge in the use of MS Outlook, Excel, Word, PowerPoint, and Internet. [Required]
• Must be proficient in the English language. [Required]
• Must be able to adapt easily to changes in the work environment. [Required]
• Excellent communication skills both written and verbal, interpersonal and organizational skills are also required. [Required]
• Job duties require self-motivation and persistence; along with strict, self-imposed time management and using discernment when prioritizing projects and daily workload. Seeks further education and personal growth. [Required]
• Must have knowledge of TJC requirements and local, state, and federal regulations. [Required]
• Knowledge of ICD-10 and CPT coding experience, CMS, Joint Commission and corporate quality indicators. [Required]
• Ability to greet patients and answering the telephone in a professional, pleasant and helpful manner. [Required]
• Ability to speak clearly and concisely. [Required]
• Ability to read, understand, and follow oral and written instruction. [Required]
• Knowledge of Microsoft Email, Word, and Excel, with the ability to type 40 words per minute accurately. [Required]
• Candidates must possess excellent communication skills as well as knowledge of medical practice operations. [Required]
• Work requires interpersonal skills necessary to function as liaison between physicians, clinical and clerical staff as well as patients and their family members. [Required]
• Work requires knowledge of physician office policies, procedures, and equipment. [Required]
• Must be able to handle a fast-paced environment in a confident, professional manner. Must be a self-motivator, possessing a high level of judgment skills and initiative, along with the ability to prioritize and coordinate several tasks simultaneously, while retaining a confident, knowledgeable, and helpful demeanor. [Required]
• Ability to listen compassionately demonstrating effective problem-solving and critical-thinking techniques to areas of concern to patients and employees without appearing judgmental are essentials. [Required]
• Knowledge of medical technology and terminology, front office tasks and systems, and organization policies and procedures. [Required]

Education:

• High School Grad or Equiv [Required]

Work Experience:

• 2+ years experience [Required]
• Experience as a lead role in a medical setting or physician office manager [Required]
• Experience in management of multiple practices or specialty practices [Required]

Licenses and Certifications:

• Basic Life Support - CPR Cert (BLS) [R