German-Speaking IT Support- Nightshift Wroclaw

Unisys; United States; Hybrid; USD 23,000 - 28,000; Full time

Benefits offered by this job

Life insurance

Private health insurance

Sports Card

PPK sponsorship

Paid holidays

Shift allowances

Unisys University access

Extensive onboarding & training trips

Job summary

Unisys ищет специалиста по обслуживанию клиентов. Вы будете помогать клиентам с IT-проблемами, объяснять шаги и направлять запросы для восстановления функций.

Во время обучения вы будете работать в Вроцлаве 5 дней в неделю в офисе; после обучения переход к гибридному формату удалённой работы. Конкурентная заработная плата, страхование и активная программа обучения.

Qualifications

• Свободное владение английским языком; немецкий на уровне C1 (уровень поддержки).
• Опыт телефонной технической поддержки или обслуживания клиентов приветствуется.
• Хорошее владение MS Office и Windows в целом.
• Внимательность к деталям и аналитическое мышление.
• Способность работать над несколькими задачами одновременно.
• Отличная командная работа.

Responsibilities

• Диагностика, устранение IT-управляемых технических проблем с использованием ваших навыков и знаний.
• Проводить клиента через необходимые шаги для восстановления функциональности.
• Ответственность за решение проблемы или эскалацию до уровня 2 поддержки.
• Координация сервис-запросов с кросс-функциональными командами.
• Сотрудничество с коллегами для совместного решения проблем и поиска крупных решений.
• Активное использование базы знаний для решения проблем и выявления проб знаний.
• Координация и последующее отслеживание сервис-запросов.
• Во время обучения базироваться в Вроцлаве и 5 дней в неделю работать в офисе; после обучения переход к удалённому/гибридному режиму.

Skills

English & German

Customer support

MS Office

Attention to detail

Team player

Job description

Задачи:

Our Customer Service team is critical to our mission, helping our clients with solutions and assistance that deliver the results for businesses around the world. As a ‘Gartner Workplace Leader’, we are open, honest, and responsible, and our Agents bring to life the ethical standards that have made us such a trusted global name. Be inspired, encouraged, and supported to fulfill your ambitions and your potential.

Требования:

• Fluent English language skills & native/close to native language skills (C1) in German (support language)
• Experience in telephone technical support or any customer service-related field is an advantage
• Considerable familiarity with the MS Office Suite and the Windows environment in general
• Attention to detail and analytical mindset
• Ability to work on multiple and/or similar activities simultaneously
• Outstanding team player attitude

Условия:

Troubleshooting, diagnosing, and correcting IT-related technical issues, utilizing your technical and customer service skills Guiding the client through the necessary steps to restore functionality Being responsible for either solving the issue or escalating to Level 2 support Coordinating Service Requests by following up with the cross-functional teams Team up with your colleagues to collaborate on problem-solving and identify major service solutions Actively use the knowledge base to resolve problems and raise potential knowledge gaps Coordinating and following up on Service Requests During the training period, the employee is required to be based in Wroclaw and work 5 days per week from the office. The training is expected to last 3 months. Upon successful completion of the training, the role will transition to a remote working arrangement. Unisys university - unlimited access to our online training tool to improve your soft skills and technical capabilities Industry leading 15 week onboarding & training including travels to Budapest (2x 2 weeks Unisys Training Lab) Life insurance – 200% of salary covered Private health insurance - comprehensive outpatient cover (with option to cover partner/family at own cost) Sports Card – can be used for gym memberships among other health and wellness offerings PPK - 1,5% sponsorship, starting after 3 month probation period Paid holidays (< 10 years of employment service: 20, >10 years of employment service: 26 days) Surplus payments for non-standard shifts (weekend, night, holidays) Competitive salary and company bonus within an unlimited work contract Our salary range depends on the candidate’s experience and the outcome of the interview process. Based on these factors, we can offer between PLN 8K and PLN 10K gross.

Equal Opportunity & EEO Statement

Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.

This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers.

If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at [e-mail] or alternatively Toll Free: 888-560-1782 (Prompt 4).

US job seekers can find more information about Unisys’ EEO commitment here.