Geriatric support service coordinator

Ethos; Boston (MA); Hybrid; USD 60,000 - 90,000; Full time

Benefits offered by this job

Hybrid work flexibility

Job summary

Ethos, a Boston-based nonprofit, seeks a Geriatric Support Service Coordinator to manage home- and community-based services for older adults. The role is full-time and hybrid, with some work-from-home flexibility, based in Boston, MA.

You will conduct assessments, craft person-centered care plans, coordinate with families and providers, and promote safety, dignity, and independence. Responsibilities include documenting care, participating in interdisciplinary discussions, resolving service

Qualifications

• Experience in geriatric care coordination or human services.
• Strong assessment and care planning skills.
• Effective communication with consumers, families, caregivers, service providers and interdisciplinary teams.
• Knowledge of community-based services for aging and disability support.
• Ability to work respectfully with individuals from diverse cultural, linguistic, socioeconomic, and LGBT backgrounds.
• Proficiency with electronic records and basic office software.

Responsibilities

• Coordinate home and community-based services for older adults.
• Conduct assessments to determine needs and risks.
• Develop person-centered care plans promoting safety and independence.
• Communicate with consumers, caregivers, and service providers; monitor service delivery.
• Document activities and participate in interdisciplinary case discussions.
• Educate consumers and families about available resources and advocate for culturally competent care.

Skills

Geriatric care coordination

Assessment & care planning

Communication & collaboration

Documentation & time management

Cultural competence

Electronic records

Education

Bachelor's degree in Social Work, Human Services, Gerontology, Nursing, Psychology, or related field

Job description

Company Description

Ethos is a Boston-based, not-for-profit organization that supports more than 2,000 older adults and disabled persons in maintaining independence in their homes and communities. Founded in 1973, Ethos provides care management, crisis intervention, and nutrition services through programs such as Home Care, Protective Services, Meals on Wheels, Long Term Care Ombudsman, Companionship, Caregiver Support, and outreach initiatives including the award-winning AgeWell West Roxbury project. With an annual budget of $14 million, a staff of over 100, and 250 community volunteers, Ethos delivers high-quality, affordable, and culturally competent services tailored to each individual’s language, culture, sexual orientation, and physical or mental abilities. Ethos is also the proud founding sponsor of the LGBT Aging Project, reflecting its commitment to inclusion and equity for diverse aging communities.

Role Description

The Geriatric Support Service Coordinator is a full-time, hybrid role based in Boston, MA, with some flexibility for work from home. This role is responsible for coordinating and overseeing home and community-based services for older adults, conducting assessments to determine needs, and developing person-centered care plans that promote safety, dignity, and independence. Day-to-day tasks include communicating with consumers, caregivers, and service providers; monitoring service delivery and outcomes; and adjusting care plans as needs change. The coordinator maintains accurate documentation, participates in interdisciplinary case discussions, and helps resolve service issues or crises in collaboration with internal teams and external partners. The role also includes educating consumers and families about available resources, advocating for culturally competent and inclusive care, and contributing to continuous improvement of Ethos programs.

Qualifications

• Experience in geriatric care coordination, social work, case management, or human services, preferably with older adults or persons with disabilities.
• Strong assessment and care planning skills, including interviewing, needs evaluation, risk identification, and person-centered service planning.
• Effective communication and interpersonal skills for working with consumers, families, caregivers, service providers, and interdisciplinary teams.
• Organizational and time-management skills to handle caseloads, documentation, scheduling, and follow-up in a hybrid work environment.
• Knowledge of community-based services, home care programs, benefits, and resources relevant to aging and disability support.
• Ability to work respectfully with individuals from diverse cultural, linguistic, socioeconomic, and LGBT backgrounds, and to support inclusive, culturally competent care.
• Proficiency with electronic records, basic office software, and remote communication tools.
• Bachelor's degree in Social Work, Human Services, Gerontology, Nursing, Psychology, or a related field; relevant experience may be considered in lieu of degree depending on