Geriatric MA & Patient Access Specialist (PACE)

Cambridge Health Alliance; Cambridge, Northern (MA, KY); Hybrid; USD 42,000 - 54,000; Full time

Job summary

Cambridge Health Alliance's CHA PACE program is seeking a Patient Access Representative II to provide clerical and clinical support in the geriatric PACE clinic. This role will help ensure seamless, high-quality care for our participants.

The position supports providers with vital signs and phlebotomy, coordinates patient flow, and delivers excellent customer service to participants and their families. Strong communication and documentation are essential.

Qualifications

• High school diploma required.
• Graduation from an accredited Medical Assistant program.
• American Heart Association BLS Provider certification.

Responsibilities

• Provide clerical and clinical support to PACE clinic providers.
• Perform medical assistant duties, including vital signs and phlebotomy.
• Explain clinic routines and clinical procedures to participants and family members.
• Coordinate participant flow to ensure efficient and effective care delivery.
• Communicate clearly and professionally via phone, in person, and in writing.
• Deliver exceptional customer service to participants, families, and team members.
• Maintain accurate documentation and attention to detail.
• Work independently while contributing to a collaborative team environment.

Skills

Vital signs

Phlebotomy

Administrative support

Bilingual preferred

Education

High school diploma

ACC Medical Assistant program graduate

Tools

Clinical scheduling software

Job description

Cambridge Health Alliance's CHA PACE program is seeking a Patient Access Representative II to provide clerical and clinical support in the geriatric PACE clinic. This role will help ensure seamless, high-quality care for our participants.

The position supports providers with vital signs and phlebotomy, coordinates patient flow, and delivers excellent customer service to participants and their families. Strong communication and documentation are essential.