Geospatial Tech Support & Training Specialist (Remote)

Cansel; Anaheim (CA); Hybrid; USD 90,000 - 110,000; Full time

Benefits offered by this job

Competitive compensation package ($90K-$110K)

Remote working environment if desired

ESOP company stock option

Company paid 401K contribution

Vacation Accrual, Sick and Holiday pay

Full medical and Dental insurance paid by company

Job summary

A geospatial solutions firm in California is seeking a Technical Support & Trainer to provide advanced customer support and training on geospatial solutions. The role involves delivering product training, resolving technical issues, and supporting customer adoption of CSDS solutions. Ideal candidates have a strong background in geospatial technologies and customer service. A bachelor's degree in a related field and 5+ years of experience are required. This position offers competitive compensation and a remote work option.

Qualifications

• 5+ years of experience in technical support, training, surveying, or technical education roles.
• Demonstrated ability to explain complex technical concepts to non-technical audiences.
• Valid California driver’s license.

Responsibilities

• Provide advanced technical support to customers via phone, email, and in-person engagements.
• Conduct customer training sessions and workshops on product usage, best practices, and troubleshooting.
• Develop and maintain training materials, including user guides and manuals.

Skills

Troubleshooting software and hardware issues

Support for geospatial technologies

Customer support

Training delivery

Education

Bachelor’s degree in Surveying, Engineering, Geomatics, or related field

Tools

Microsoft Office (Word, Excel, PowerPoint)

AutoCAD

ESRI / ArcGIS software

Job description

A geospatial solutions firm in California is seeking a Technical Support & Trainer to provide advanced customer support and training on geospatial solutions. The role involves delivering product training, resolving technical issues, and supporting customer adoption of CSDS solutions. Ideal candidates have a strong background in geospatial technologies and customer service. A bachelor's degree in a related field and 5+ years of experience are required. This position offers competitive compensation and a remote work option.