Georgia Institute of Technology

ZRG Partners, LLC.; Atlanta (GA); On-site; USD 120,000 - 180,000; Full time

Job summary

Georgia Tech seeks a Director of Facilities Operations to oversee maintenance and custodial services across residential and academic facilities, ensuring 24/7 operations and reliability.

Lead trades teams, set performance standards, manage budgets and schedules, and collaborate with institute leadership to align with campus goals.

Qualifications

• Bachelor's Degree or equivalent in Engineering, Facilities Management, or similar field.
• Current, valid, and unrestricted Georgia Driver's License; CEFP; FMP.
• Seven to nine years of job-related experience.
• Experience with Metasys, AiM, StarRez; facilities contracts; writing SOW.
• Ability to manage multiple tasks and projects with deadlines.
• Excellent interpersonal, initiative, teamwork, problem solving, independent judgment, organization, communication (verbal and written), time management, project management and presentation skills.
• Proficient with Microsoft Office suite.
• Strong attention to detail and customer service skills and phone/e-mail etiquette.

Responsibilities

• Provide leadership for planning, direction, coordination, and supervision of residential facilities management daily operations.
• Manage and oversee personnel actions for direct and indirect reports; including learning and development of individuals and teams; experience supervising multiple trade staff.
• Mentor and develop professional staff.
• Develop and implement processes for facilities operations to ensure consistent quality standards; manage QA programs.
• Develop and maintain relationships with external contractors, vendors, and suppliers; contract establishment and management.
• Manage work order completion, develop maintenance plans, and coordinate surge plans for semester turnovers.
• Collaborate with facilities leadership to establish capital planning priorities; use data from FCARs and work order trends.
• Oversee facility conditions and improvements using FCAR and trends.
• Create staffing schedules for 24/7 support of residential buildings; on-call rotation.
• Ensure maintenance and custodial services comply with regulations, codes and safety standards.
• Perform other job-related duties as assigned.

Skills

Leadership

People management

Communication

Project management

Time management

Problem solving

Attention to detail

Customer service

Presentation skills

Organizational skills

Education

Bachelor's Degree or equivalent in Engineering, Facilities Management, or similar field

CEFP

FMP

Tools

Metasys

AiM

StarRez

Microsoft Office

Job description

Reports To: Senior Director of Facilities Management

Situation Overview:

ZRG has been engaged to recruit a Director of Facilities Operations for Georgia Institute of Technology, a leading public research university committed to advancing technology and improving the human condition.

About Georgia Institute of Technology:

Georgia Tech was Founded in 1885, the Institute combines rigorous academics with a culture of innovation, service, and global impact. More than 53,000 students from all 50 states and over 146 countries study here, preparing to shape industries and strengthen communities.

Mission

The Georgia Institute of Technology is a public research university established by the state of Georgia in Atlanta in 1885 and committed to developing leaders who advance technology and improve the human condition.

Values

Their values are foundational in everything they do. They are their lodestar. Values define who they are and who they aspire to be as a community. They help them make decisions. They refer to an inclusive “we” and apply to every member of the Georgia Tech community - student, faculty, staff, alumni, and affiliate. No matter the role, the values are meant to guide their priorities every day, to help them focus on their important, shared mission.

1. Students are their top priority.

They are educators first and foremost, committed to developing leaders who advance technology and improve the human condition. They measure success by the achievements of their students and the impact of their graduates in improving the lives of others.

2. They strive for excellence.

They strive to be among the best at what they do and to set high expectations for each of them individually and for the community as a whole. The expectation of excellence, which is instrumental to their ability to have a meaningful impact in the world, extends to their teaching, research and creative endeavors, athletic programs, and operations.

3. They thrive on diversity.

They see diversity of backgrounds and perspectives as essential to learning, discovery, and creation. They strive to remove barriers to access and success, and to build an inclusive community where people of all backgrounds have the opportunity to learn and contribute to their mission.

4. They celebrate collaboration.

They enable and celebrate collaboration across disciplines and perspectives, between units and departments, and with other organizations at home and around the world. They value the contributions of all members of their community, promote civil and respectful discourse, and help one another succeed.

5. They champion innovation.

They inspire, empower, and provide the resources and environment for innovative ideas and solutions to flourish. They welcome new concepts and approaches that lead to creative ideas and solutions.

6. They safeguard freedom of inquiry and expression.

They protect the freedom of all members of the community to ask questions, seek truth, and express their views. They cherish diversity of ideas as necessary for learning, discovery, scholarship, and creativity.

7. They nurture the well-being of the community.

They strive to build a healthy and vibrant environment that helps their students and every member of the community grow holistically and develop the self‑awareness, knowledge, and practices necessary to pursue healthy, purposeful, fulfilling lives.

8. They act ethically.

They hold one another to the highest standards of professional and ethical conduct. They are transparent and accountable and strive to earn and maintain the public trust.

9. They are responsible stewards.

They are careful stewards of the resources they are entrusted with and strive to be an example of sustainability, efficiency, respect, and responsibility.

Vision

Over the next decade, Georgia Tech will become an example of inclusive innovation, a leading technological research university of unmatched scale, relentlessly committed to serving the public good; breaking new ground in addressing the biggest local, national, and global challenges and opportunities of their time; making technology broadly accessible; and developing exceptional, principled leaders from all backgrounds ready to produce novel ideas and create solutions with real human impact.

They will deliver on this vision by building an outstanding and diverse community of learning, discovery, and creation in an inclusive and collaborative environment focused on innovation and access. They will develop healthy and vibrant learning environments that support holistic learning and personal growth.

They will be leaders in educational innovation and develop a global learning platform of unmatched impact and scale to support learners throughout their life journeys. They will challenge themselves to push the boundaries of research while focusing on the most consequential questions and problems faced by humanity. And they will act as a creative engine that will position their city and state as examples of inclusive entrepreneurship and innovation.

Colleges

• College of Computing
• College of Design
• College of Engineering
• College of Lifetime Learning
• College of Sciences
• Scheller College of Business

Position:

The Director of Facilities Operations is responsible for overseeing all aspects of the maintenance and custodial services for the unit. This role requires strong leadership skills, technical knowledge, and the ability to manage teams consisting of skilled tradespeople, maintenance technicians, and custodial staff.

The Director will direct the operations and maintenance for the department's diverse portfolio of campus facilities to include offices, student lounges and recreation spaces, residential student rooms, suites, and apartments. The Director will also direct the daily maintenance needs, preventative maintenance strategy and oversight for a year-round, 24/7 operation.

Services managed include skilled trades (carpentry, electrical, mechanical, and plumbing); general maintenance. They will be responsible for ensuring the unit managed facilities are well maintained, leading a team, setting employee goals, assessing employee performance, and providing feedback, and making pay recommendations.

The Director will interact on a consistent basis with the unit and other Institute management, contractors, and students. This position will generally advise and counsel the unit and other Institute management, contractors, and students

Position Description:

• Provide leadership for the planning, direction, coordination, and supervision of residential facilities management daily operations;
• Manage and oversee all personnel actions for direct and indirect reports; including the learning and development of individuals and teams; experience supervising multiple trade staff including selecting, training, motivating, and providing corrective action up to and including dismissal;
• Leadership to mentor and develop professional staff;
• Develop and implement processes and procedures for the facilities operations to ensure consistent quality standards are met; manage quality assurance programs to ensure work is completed to the unit standards and monitor adherence;
• Develop and maintain relationships with external contractors, vendors, and suppliers to ensure the availability of necessary equipment and materials; to include contract establishment and management;
• Manages, reviews, assesses, and prioritizes work order completion for the unit facilities department. Develop and implement defined maintenance plans; collaboration on annual surge plans to ensure buildings are turned and maintenance is performed between semesters for new residents' arrival;
• Collaborate with unit facilities leadership team to establish capital planning priorities based on workorder history data, facilities condition assessment data, etc.;
• Oversee and manage facility conditions and improvements using Facility Condition Assessment Reports (FCAR) and work order trends;
• Manage the creation and oversight of staffing schedules to include 24/7 support of residential buildings. Serve in an on‑call rotation, utilizing an Institute issued mobile device;
• Ensure that all maintenance and custodial services are compliant with all applicable regulations, codes, and safety standards;
• Perform other job‑related duties as assigned.

Qualifications:

• Bachelor's Degree or an equivalent combination of education and experience in Engineering, Facilities Management, or similar field;
• Certification, License or Permits:
  
  • Current, valid, and unrestricted Georgia Driver's License;
  • Certified Education Facilities Professional (CEFP);
  • Facilities Management Professional (FMP).
• Seven to nine years of job‑related experience;
• Knowledge, Skills & Abilities to perform this position includes but is not limited to:
  
  • Familiar with request for proposals (RFPs), request for quotes (RFQs);
  • Experience working with Metasys, AiM, StarRez, and similar software packages;
  • Experience managing facilities contracts;
  • Experience writing Statement of Works (SOW);
  • Able to handle multiple tasks or projects at one time meeting assigned deadlines;
  • Excellent interpersonal, initiative, teamwork, problem solving, independent judgment, organization, communication (verbal and written), time management, project management and presentation skills;
  • Proficient with computer applications and programs associated with the position (i.e., Microsoft Office suite);
  • Strong attention to detail and follow up skills;
  • Strong customer service skills and phone and e‑mail etiquette.

Georgia Tech provides equal opportunity to all faculty, staff, students, and all other members of the Georgia Tech community, including applicants for admission and/or employment, contractors, volunteers, and participants in institutional programs, activities,

Georgia Tech complies with all applicable laws and regulations governing equal opportunity in the workplace and in educational activities.

Georgia Tech prohibits discrimination, including discriminatory harassment, on the basis of race, ethnicity, ancestry, color, religion, sex (including pregnancy), sexual orientation, gender identity, national origin, age, disability, genetics, or veteran status in its programs, activities,

employment, and admissions. This prohibition applies to faculty, staff, students, and all other members of the Georgia Tech community, including affiliates, invitees, and guests.

Location:

Atlanta, GA offers a vibrant blend of big‑city energy and Southern charm, with diverse neighborhoods, lush tree‑lined streets, and a strong sense of community. The city is known for its rich cultural scene, professional sports, thriving food landscape, and deep musical and historical roots, making there always something to explore. Atlanta’s growing economy attracts professionals across industries like technology, media, healthcare, and finance, while its many parks, trails, and nearby nature provide plenty of opportunities to enjoy the outdoors. With a welcoming atmosphere, a dynamic social scene, and a balance of urban life and green space, Atlanta is an exciting and rewarding place to call home.

Georgia Institute of Technology in the News:

Click here to read more on Georgia Institute of Technology’s News page.

Interview Process:

ZRG provides our global Clients with a rigorous and patented assessment platform grounded in data and analytics. Our interview process includes the following:

• Initial interviews with ZRG
• ZRG presentation of candidates to Client for calibration and discussion; Client selects candidates for consideration and initial interviews
• Finalist candidates advance to second and third round interviews with broader leadership team