Genomics Field Applications Scientist: Training & Support

Illumina

United States

On-site

USD 98,000 - 148,000

Full time

4 days ago

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Benefits offered by this job

Health benefits

Retirement benefits

Paid time off

Equity opportunities

Genomics sequencing access

Family planning

Job summary

Illumina is seeking a Sr Field Applications Scientist in the United States to support and train external clients in core technologies, train the commercial team, and provide scientific and technical support for Illumina products.

You will present technology at large meetings, advise on study design and product selection, troubleshoot protocols, and help translate complex science into actionable solutions for customers; strong communication and collaboration are essential.

Qualifications

Typically requires a minimum of 5 years of related experience with a Bachelor's degree; or 3 years and a Master's degree; or a PhD without experience; or equivalent work experience.
BS degree in the life sciences or related field; advanced degree preferred
2-5 years customer support experience
At least 5 years laboratory experience, including technical troubleshooting
MS Office expertise
Experience in healthcare and pharmaceutical industries preferred
Experience training others preferred
Familiarity with CRM systems preferred
Ability to work in a fast-paced, team-oriented environment with strict deadlines
Strong communication skills and the ability to establish and maintain relationships
Demonstrated understanding and technical mastery of the needs of scientific customers and core laboratories including experience with successful technology applications and study designs
Molecular biology or biochemistry experience with nucleic acid or protein research techniques desired
Results-oriented with a drive to find solutions to problems
Self-motivated, disciplined self-starter with an ability to work independently
Ability to adapt to change and work effectively on various assignments
Good organizational and planning skills, strong attention to detail and accuracy
Strong learning agility with an ability to learn, understand, and communicate complex technical/medical terminology and to maintain the required technical expertise including competitive product knowledge
Excellent presentation skills

Responsibilities

Support and train external clients in core technologies
Train and onboard commercial team members for effective scientific support
Perform light activities related to equipment inspection in a laboratory setting
Ability to present technology and capabilities in large scientific meetings and conferences
Deliver technology presentations to potential clients
Support commercial team and customers with technical knowledgebase and problem solving
Advise customers on technical aspects such study design, product selection and positioning, and competitor differentiation; apply innovative solutions to address technical and strategic barriers
Maintain in-depth knowledge of Illumina's product portfolio and articulate the value proposition to diverse customer segments
Assess equipment and laboratory technical capabilities for technology transfer opportunities
Troubleshoot protocols being run in client labs
Train sales team members on messaging, as appropriate
Document all technical inquiries in Salesforce system