Sr Field Applications Scientist

Illumina; United States; On-site; USD 98,000 - 148,000; Full time

Benefits offered by this job

Health benefits

Retirement benefits

Paid time off

Equity opportunities

Genomics sequencing access

Family planning

Job summary

Illumina is seeking a Sr Field Applications Scientist in the United States to support and train external clients in core technologies, train the commercial team, and provide scientific and technical support for Illumina products.

You will present technology at large meetings, advise on study design and product selection, troubleshoot protocols, and help translate complex science into actionable solutions for customers; strong communication and collaboration are essential.

Qualifications

• Typically requires a minimum of 5 years of related experience with a Bachelor's degree; or 3 years and a Master's degree; or a PhD without experience; or equivalent work experience.
• BS degree in the life sciences or related field; advanced degree preferred
• 2-5 years customer support experience
• At least 5 years laboratory experience, including technical troubleshooting
• MS Office expertise
• Experience in healthcare and pharmaceutical industries preferred
• Experience training others preferred
• Familiarity with CRM systems preferred
• Ability to work in a fast-paced, team-oriented environment with strict deadlines
• Strong communication skills and the ability to establish and maintain relationships
• Demonstrated understanding and technical mastery of the needs of scientific customers and core laboratories including experience with successful technology applications and study designs
• Molecular biology or biochemistry experience with nucleic acid or protein research techniques desired
• Results-oriented with a drive to find solutions to problems
• Self-motivated, disciplined self-starter with an ability to work independently
• Ability to adapt to change and work effectively on various assignments
• Good organizational and planning skills, strong attention to detail and accuracy
• Strong learning agility with an ability to learn, understand, and communicate complex technical/medical terminology and to maintain the required technical expertise including competitive product knowledge
• Excellent presentation skills

Responsibilities

• Support and train external clients in core technologies
• Train and onboard commercial team members for effective scientific support
• Perform light activities related to equipment inspection in a laboratory setting
• Ability to present technology and capabilities in large scientific meetings and conferences
• Deliver technology presentations to potential clients
• Support commercial team and customers with technical knowledgebase and problem solving
• Advise customers on technical aspects such study design, product selection and positioning, and competitor differentiation; apply innovative solutions to address technical and strategic barriers
• Maintain in-depth knowledge of Illumina's product portfolio and articulate the value proposition to diverse customer segments
• Assess equipment and laboratory technical capabilities for technology transfer opportunities
• Troubleshoot protocols being run in client labs
• Train sales team members on messaging, as appropriate
• Document all technical inquiries in Salesforce system

Skills

Presentation skills

Customer support

Training others

CRM systems

MS Office

Molecular biology

Biochemistry

Study design

Problem solving

Communication

Education

Bachelor’s in life sciences

Advanced degree preferred

Tools

Salesforce

CRM systems

Job description

What if the work you did everyday could impact the lives of people you know? Or all of humanity?

At Illumina, we are expanding access to genomic technology to realize health equity for billions of people around the world. Our efforts enable life-changing discoveries that are transforming human health through the early detection and diagnosis of diseases and new treatment options for patients.

Working at Illumina means being part of something bigger than yourself. Every person, in every role, has the opportunity to make a difference. Surrounded by extraordinary people, inspiring leaders, and world changing projects, you will do more and become more than you ever thought possible.

The Sr Field Applications Scientist will work in a fast-paced, team-oriented commercial and technical group providing technical presentations, technical laboratory development activities and scientific and technical support of core products.

Responsibilities:

• Support and train external clients in core technologies
• Train and onboard commercial team members for effective scientific support
• Perform light activities related to equipment inspection in a laboratory setting
• Ability to present technology and capabilities in large scientific meetings and conferences
• Deliver technology presentations to potential clients
• Support commercial team and customers with technical knowledgebase and problem solving
• Advise customers on technical aspects such study design, product selection and positioning, and competitor differentiation; apply innovative solutions to address technical and strategic barriers
• Maintain in-depth knowledge of Illumina's product portfolio and articulate the value proposition to diverse customer segments
• Assess equipment and laboratory technical capabilities for technology transfer opportunities
• Troubleshoot protocols being run in client labs
• Train sales team members on messaging, as appropriate
• Document all technical inquiries in Salesforce system

Listed responsibilities are an essential, but not exhaustive list, of the usual duties associated with the position. Changes to individual responsibilities may occur due to business needs.

Qualifications Minimum Requirements

• Typically requires a minimum of 5 years of related experience with a Bachelor's degree; or 3 years and a Master's degree; or a PhD without experience; or equivalent work experience.
• BS degree in the life sciences or related field; advanced degree preferred
• 2-5 years customer support experience
• At least 5 years laboratory experience, including technical troubleshooting
• MS Office expertise
• Experience in healthcare and pharmaceutical industries preferred
• Experience training others preferred
• Familiarity with CRM systems preferred
• Ability to work in a fast-paced, team-oriented environment with strict deadlines
• Strong communication skills and the ability to establish and maintain relationships
• Demonstrated understanding and technical mastery of the needs of scientific customers and core laboratories including experience with successful technology applications and study designs
• Molecular biology or biochemistry experience with nucleic acid or protein research techniques desired
• Results-oriented with a drive to find solutions to problems
• Self-motivated, disciplined self-starter with an ability to work independently
• Ability to adapt to change and work effectively on various assignments
• Good organizational and planning skills, strong attention to detail and accuracy
• Strong learning agility with an ability to learn, understand, and communicate complex technical/medical terminology and to maintain the required technical expertise including competitive product knowledge
• Excellent presentation skills

Requirements:

The estimated base salary range for the Sr Field Applications Scientist role based in the United States of America is: $98,400 - $147,600. Should the level or location of the role change during the hiring process, the applicable base pay range may be updated accordingly. The range reflects long‑term growth in the role; therefore, most candidates are hired between the minimum and middle of the range. Placement depends on experience, skills, location, and internal equity. Additionally, all employees are eligible for one of our variable cash programs (bonus or commission) and eligible roles may receive equity as part of the compensation package. We offer a wide range of benefits as innovative as our work, including access to genomics sequencing, family planning, health/dental/vision, retirement benefits, and paid time off.

We are a company deeply rooted in belonging, promoting an inclusive environment where employees feel valued and empowered to contribute to our mission. Built on a strong foundation, Illumina has always prioritised openness, collaboration, and seeking alternative perspectives to propel innovation in genomics. We are proud to confirm a zero-net gap in pay, regardless of gender, ethnicity, or race. We also have sever