Genetics Clinic: Patient Support & Phlebotomy Specialist

HALO Diagnostics; Glastonbury (CT); On-site; USD 32,000 - 47,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Paid vacation and holidays

Sick time

Flexible Spending Account (FSA)

Health Savings Account (HSA)

Disability insurance

Employee discounts

Stock options

Professional growth opportunities

Job summary

HALO Diagnostics seeks a Clinical Support Coordinator (Patient Support & Phlebotomy) in Glastonbury, CT to guide patients through hereditary cancer testing and coordinate care with a multidisciplinary team.

You will perform phlebotomy, educate patients, manage scheduling, and liaise with clinics, providers, and insurance processes to ensure timely testing and clear communication. Strong documentation in EMR/EHR and patient‑facing care are essential.

Qualifications

• Nationally certified phlebotomist with venipuncture skills.
• 2+ years of clinical experience (front or back office).
• 2+ years of experience with insurance verification and prior authorizations.
• Current BLS certification.
• Experience with diagnostic or genetic specimen collection.
• Ability to manage multiple priorities in a fast-paced environment.
• Valid driver’s license and reliable transportation.

Responsibilities

• Guide patients through hereditary cancer genetic testing from start to finish.
• Provide clear, compassionate education on testing, procedures, and next steps.
• Serve as the primary patient contact to ensure a supportive and informed experience.
• Conduct structured patient consultations for clarity and accuracy.
• Build relationships with partner site staff, providers, and clinical teams.
• Support daily workflow integration with partner clinics and staff.
• Own patient cases, scheduling, follow-ups, and workflow coordination.
• Identify and resolve barriers to patient testing or completion.
• Ensure timely callbacks and consistent communication with patients and partners.
• Perform venipuncture and collect blood specimens for genetic testing.
• Ensure proper patient identification, labeling, handling, and transport of specimens.
• Follow clinical protocols, safety standards, and compliance requirements.
• Maintain accurate documentation in EMR/EHR systems.
• Build expertise in genetic testing workflows and insurance processes.

Skills

Phlebotomy skills

Clinical experience

Insurance verification

BLS certification

Independent work

Education

CMA or RMA certification

Tools

EMR/EHR systems

Job description

HALO Diagnostics seeks a Clinical Support Coordinator (Patient Support & Phlebotomy) in Glastonbury, CT to guide patients through hereditary cancer testing and coordinate care with a multidisciplinary team.

You will perform phlebotomy, educate patients, manage scheduling, and liaise with clinics, providers, and insurance processes to ensure timely testing and clear communication. Strong documentation in EMR/EHR and patient‑facing care are essential.