Clinical Support Coordinator - Glastonbury, CT

HALO Diagnostics; Glastonbury (CT); On-site; USD 32,000 - 47,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Paid vacation and holidays

Sick time

Flexible Spending Account (FSA)

Health Savings Account (HSA)

Disability insurance

Employee discounts

Stock options

Professional growth opportunities

Job summary

HALO Diagnostics seeks a Clinical Support Coordinator (Patient Support & Phlebotomy) in Glastonbury, CT to guide patients through hereditary cancer testing and coordinate care with a multidisciplinary team.

You will perform phlebotomy, educate patients, manage scheduling, and liaise with clinics, providers, and insurance processes to ensure timely testing and clear communication. Strong documentation in EMR/EHR and patient‑facing care are essential.

Qualifications

• Nationally certified phlebotomist with venipuncture skills.
• 2+ years of clinical experience (front or back office).
• 2+ years of experience with insurance verification and prior authorizations.
• Current BLS certification.
• Experience with diagnostic or genetic specimen collection.
• Ability to manage multiple priorities in a fast-paced environment.
• Valid driver’s license and reliable transportation.

Responsibilities

• Guide patients through hereditary cancer genetic testing from start to finish.
• Provide clear, compassionate education on testing, procedures, and next steps.
• Serve as the primary patient contact to ensure a supportive and informed experience.
• Conduct structured patient consultations for clarity and accuracy.
• Build relationships with partner site staff, providers, and clinical teams.
• Support daily workflow integration with partner clinics and staff.
• Own patient cases, scheduling, follow-ups, and workflow coordination.
• Identify and resolve barriers to patient testing or completion.
• Ensure timely callbacks and consistent communication with patients and partners.
• Perform venipuncture and collect blood specimens for genetic testing.
• Ensure proper patient identification, labeling, handling, and transport of specimens.
• Follow clinical protocols, safety standards, and compliance requirements.
• Maintain accurate documentation in EMR/EHR systems.
• Build expertise in genetic testing workflows and insurance processes.

Skills

Phlebotomy skills

Clinical experience

Insurance verification

BLS certification

Independent work

Education

CMA or RMA certification

Tools

EMR/EHR systems

Job description

Clinical Support Coordinator (Patient Support & Phlebotomy) – Hereditary Cancer Testing

Location: Glastonbury, CT 06033-5020

Salary Range: $23.00 – $34.00 per hour

About the Role

The Clinical Support Coordinator (Patient Support & Phlebotomy) plays a critical role in guiding patients through key stages of their genetic testing and diagnostic journey. This position provides patient education, care coordination, and phlebotomy support while working closely with a multidisciplinary clinical team to deliver a seamless, compassionate, and high-quality patient experience.

Key Responsibilities

• Guide patients through the hereditary cancer genetic testing process from start to finish.
• Provide clear, compassionate education on testing, procedures, and next steps.
• Serve as the primary patient contact to ensure a supportive and informed experience.
• Conduct structured patient consultations to ensure clarity, accuracy, and consistency.
• Build strong relationships with partner site staff, providers, and clinical teams.
• Act as a trusted extension of partner clinics and support daily workflow integration.
• Adapt to changing clinic needs, schedules, and priorities while maintaining service quality.
• Own patient cases, scheduling, follow‑ups, and workflow coordination.
• Proactively identify and resolve barriers to patient testing or completion.
• Ensure timely callbacks and consistent communication with patients and partners.
• Perform venipuncture and collect blood specimens for genetic testing.
• Ensure proper patient identification, labeling, handling, and transport of specimens.
• Follow all clinical protocols, safety standards, and compliance requirements.
• Maintain accurate documentation in EMR/EHR systems.
• Build expertise in genetic testing workflows, insurance processes, and patient eligibility.
• Support insurance verification and authorization processes as needed.
• Ensure HIPAA compliance and accurate data entry.
• Confidently answer patient questions regarding testing and next steps.
• Create a welcoming, professional, and supportive environment for patients.
• Respond to patient concerns with empathy and clarity.
• Identify and help resolve barriers such as scheduling, insurance, or workflow issues.
• Support creative solutions to improve patient completion and outcomes.

Required Qualifications

• Nationally certified phlebotomist with strong venipuncture skills.
• Minimum of 2 years of clinical experience (front office or back office).
• Minimum of 2 years of experience with insurance verification and prior authorizations.
• Current BLS certification.
• Experience with diagnostic or genetic specimen collection.
• Ability to work independently and manage multiple priorities in a fast‑paced environment.
• Valid driver's license and reliable transportation (if travel is required).

Preferred Qualifications

• CMA or RMA certification.
• 2+ years of experience in an outpatient clinic or patient service center setting.
• Experience in genetics, oncology, women's health, or specialty diagnostics.
• Experience with EMR/EHR systems and strong documentation skills.
• Prior high‑touch patient‑facing healthcare experience.
• Healthcare students or candidates pursuing clinical careers are encouraged to apply.

Benefits & Compensation

Hourly Rate: $23.00 – $34.00 per hour, depending on experience, certifications, and demonstrated strengths across HALO Dx's Navigator Pillars.

• Medical, dental, vision, and life insurance.
• 401(k) plan.
• Paid vacation, holidays, and sick time.
• Flexible Spending Account (FSA) and Health Savings Account (HSA).
• Disability insurance.
• Employee discounts.
• Stock options in a growing healthcare technology company.
• Ongoing training and opportunities for professional growth and advancement.

Equal Employment Opportunity Statement

HALO Precision Diagnostics is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all employees and applicants and do not discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran status, or any other status protected by applicable federal, state, or local law.

Reasonable Accommodation / ADA

HALO Precision Diagnostics is committed to complying with the Americans with Disabilities Act (ADA) and applicable state and local laws. We provide reasonable accommodations to qualified individuals with disabilities throughout the application and employment process. If you need a reasonable accommodation to apply for this position or to perform the essential functions of the role, please notify the Human Resources department.

Employment Relationship

Employment with HALO Precision Diagnostics is at‑will, which means that either the employee or the Company may terminate the employment relationship at any time, with or without cause or notice, in accordance with applicable law.

Applicants must be authorized to work for any employer in the United States. We are unable to sponsor or take over sponsorship of an employment visa at this time.