Genetic Counselor Assistant

Lucile Salter Packard Children's Hospital at Stanford; Palo Alto (CA); On-site; USD 62,000 - 70,000; Full time

Job summary

Lucile Packard Children's Hospital Stanford is seeking a Genetic Counselor Assistant to support Genetic Counselors and the care team in project work and clinical workflows. Responsibilities include collecting three-generation family histories, coordinating testing, maintaining Epic databases, and assisting with documentation and communications.

You'll collaborate with administrative, clinical, and management staff to optimize workflows and deliver patient-centered service in a fast-paced

Qualifications

• Bachelor’s degree in biological or health science, genetics preferred.
• English proficiency for clinical communications.
• Ability to maintain confidentiality of sensitive information (PHI).

Responsibilities

• Assist with appointment coordination, referrals and scheduling; call patients for intakes and pedigrees.
• Assist genetic counselors with drafting post-counseling documentation.
• Liaise with genetic testing laboratories for test orders, results, and authorizations.
• Manage clinic/genetic testing supplies and forms.
• Maintain clinical databases in Epic.
• Organize peer-to-peer reviews to appeal insurance denials.
• Assist with workflow optimization and metric tracking.
• Assist with accessioning or coordinating patient samples.
• Perform literature searches for updated testing options.

Skills

English proficiency

Organizational skills

EPIC EMR

Microsoft Office

Education

Bachelor's degree in biology/health science

Tools

EPIC EMR

Job description

Company Description

At Lucile Packard Children's Hospital Stanford, we know world-renowned care begins with world-class caring. That's why we combine advanced technologies and breakthrough discoveries with family-centered care. It's why we provide our caregivers with continuing education and state-of-the-art facilities, like the newly remodeled Lucile Packard Children's Hospital Stanford. And it's why we need caring, committed people on our team - like you. Join us on our mission to heal humanity, one child and family at a time.

Job Summary

This paragraph summarizes the general nature, level and purpose of the job.

The Genetic Counselor Assistant supports the Genetic Counselors and other team members in both project work and clinical workflows. Contributes to the management of diverse aspects of the service/program including obtaining a three-generation family history, facilitating and documenting screening and diagnostic testing results, coordinating care for patients, optimizing workflows, and working collaboratively with the team to create a patient-centered and administratively effective environment. The Genetic Counselor Assistant works with the administrative, clinical, and management teams to support operations, project work, and customer service. Provides support to all functions of the team.

Essential Functions

The essential functions listed are typical examples of work performed by positions in this job classification. They are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities. Employees may also perform other duties as assigned.

Employees must abide by all Joint Commission Requirements including but not limited to sensitivity to cultural diversity, patient care, patient rights and ethical treatment, safety and security of physical environments, emergency management, teamwork, respect for others, participation in ongoing education and training, communication and adherence to safety and quality programs, sustaining compliance with National Patient Safety Goals, and licensure and health screenings.

Must perform all duties and responsibilities in accordance with the hospital's policies and procedures, including its Service Standards and its Code of Conduct.

• Assists with appointment coordination, referrals and/or scheduling, calling patients for intakes, and pedigrees ahead of clinic visit. Assists with obtaining or scanning medical records, monitoring, and responding to patient phone line/emails.
• Assists genetic counselors in drafting and/or dissemination of post-counseling documentation to clinicians, including letters of medical necessity.
• Liaisons with genetic testing laboratories regarding genetic test orders, results, authorizations, records, sample shipping, and filling out requisitions.
• Manages clinic/genetic testing supplies including genetic testing kits, requisitions forms, other clinical forms.
• Maintains clinical databases in Epic.
• Organizes of peer-to-peer reviews to appeal insurance denials.
• Assists with optimization of clinic and operational workflows and metric tracking.
• Assists with accessioning or coordinating patient samples in the laboratory.
• Performs literature searches and researches updated testing options.

Qualifications

Minimum Qualifications

• Education: Bachelor's degree or ongoing course work in biological/health science, preferably with focus on genetics.
• Experience: None Required
• License/Certification: None Required

Knowledge

• Ability to speak, read, write, and understand English effectively at a level appropriate for the job.
• Knowledge of biological/health science, preferably with focus on genetics.
• Knowledge of genetic terminology and concepts
• Ability to maintain confidentiality of sensitive information, e.g. protected health information (PHI)
• Ability to analyze information and situations, prioritize tasks, develop solutions, and make recommendations
• Ability to use good judgment and in a team setting
• Ability to adapt to an ever-changing, fast-paced environment
• Ability to solve problems and identify solutions
• Strong organizational skills
• Strong computer skills and experience with Microsoft Office software, including Word, Excel, and PowerPoint
• Skill in performing thorough medical literature searches
• Excellent organizational, interpersonal, and communication (both verbal and written) skills
• Skill in EPIC electronic medical record application
• Strong interpersonal skills, including communicating clearly and sensitively with patients, families, referring clinicians, and research colleagues

Physical Requirements

The Physical Requirements and Working Conditions in which the job is typically performed are available from the Occupational Health Department. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of the job.

Additional Information

Pay Range

Compensation is based on the level and requirements of the role.

Salary within our ranges may also be determined by your education, experience, knowledge, skills, location, and abilities, as required by the role, as well as internal equity and alignment with market data.

Typically, new team members join at the minimum to mid salary range.

Minimum to Midpoint Range (Hourly): $44.92 to $50.95

Stanford Medicine Children's Health (SMCH) strongly values diversity and is committed to equal opportunity and non-discrimination in all of its policies and practices, including the area of employment. Accordingly, SMCH does not discriminate against any person on the basis of race, color, sex, sexual orientation or gender identity, religion, age, national or ethnic origin, political beliefs, marital status, medical condition, genetic information, veteran status, or disability, or the perception of any of the above. People of all genders, members of all racial and ethnic groups, people with disabilities, and veterans are encouraged to apply. Qualified applicants with criminal convictions will be considered after an individualized assessment of the conviction and the job requirements, and where applicable, in compliance with the San Francisco Fair Chance Ordinance.