Genetic Counseling Assistant - BCVI

Northwestern Medicine; Chicago (IL); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Tuition reimbursement

Loan forgiveness

401(k) matching

Lifecycle benefits

Job summary

A leading healthcare provider in Chicago is seeking a full-time Genetic Counseling Assistant to support the Cardiology team. The role involves managing genetic testing processes, completing insurance requests, and interacting with patients regarding their results. Candidates should possess a Bachelor's degree and strong organizational skills, with a preference for experience in a customer service environment. This position offers competitive benefits and the opportunity to be part of a dedicated healthcare team.

Qualifications

• A Bachelor's degree is required.
• Strong organization, problem-solving, and interpersonal skills are essential.
• Experience in a customer-oriented position is preferred.

Responsibilities

• Learn genetic testing and billing processes.
• Complete insurance preauthorization requests online.
• Prepare testing requisition forms for ~100 patients weekly.
• Call and send MyChart messages with results for ~125 patients weekly.
• Organize and manage ordering of test kits for lab.

Skills

Organization skills

Problem-solving skills

Interpersonal skills

Team collaboration

Experience with MS Office Suite

Experience with Adobe

Education

Bachelor’s degree

Bachelor’s degree with focus on science

Tools

EPIC EMR

Job description

At Northwestern Medicine, every patient interaction makes a difference in cultivating a positive workplace. This patient-first approach is what sets us apart as a leader in the healthcare industry. As an integral part of our team, you'll have the opportunity to join our quest for better health care, no matter where you work within the Northwestern Medicine system. We pride ourselves on providing competitive benefits: from tuition reimbursement and loan forgiveness to 401(k) matching and lifecycle benefits, our goal is to take care of our employees. Ready to join our quest for better?

Job Description

The Genetic Counseling Assistant reflects the mission, vision, and values of NM, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.

We are seeking a full-time genetic counseling assistant to work with our Cardiology team. The individual in this position will work as part of an established team of genetic counselors, clinical geneticists, oncologists and medical subspecialists.

Responsibilities

• Learn the genetic testing and billing processes and answer patient questions pertaining to the process
• Complete insurance preauthorization requests in online portals
• Mail or fax requested medical records requested by insurance providers and patients
• Prepare testing requisition forms for ~100 patients per week
• Obtaining 3 generation pedigree
• Call and/or send MyChart messages with results for ~125 patients per week
• Monitor shared Genetics email account
• Upload patient records to EPIC
• Organize and manage ordering of test kits for lab
• Review upcoming patient schedules to ensure team has necessary records
• Organize and triage the genetics referral queue
• Prepare requested letters of medical necessity
• Contact laboratories to request amendments to incorrect reports
• Other duties as assigned

Qualifications

Required

• Bachelor’s degree
• Strong organization, problem-solving and interpersonal skills, and the ability to work as part of a team
• Experience with MS Office Suite, Adobe

Preferred

• Bachelor’s degree with focus on science (genetics, biology or other)
• 2 years’ experience in a customer-oriented position, preferably in an office environment
• Experience with EPIC EMR

Additional Information

Northwestern Medicine is an equal opportunity employer (disability, VETS) and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.

Background Check

Northwestern Medicine conducts a background check that includes criminal history on newly hired team members and, at times, internal transfers. If you are offered a position with us, you will be required to complete an authorization and disclosure form that gives Northwestern Medicine permission to run the background check. Results are evaluated on a case‑by‑case basis, and we follow all local, state, and federal laws, including the Illinois Health Care Worker Background Check Act.

Benefits

We offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well‑being while providing protection for unexpected life events. Please visit our Benefits section to learn more.

Sign-on Bonus Eligibility

Internal employees and rehires who left Northwestern Medicine within 1 year are not eligible for the sign‑on bonus. Exception: New graduate internal employees seeking their first licensed clinical position at NM may be eligible depending upon the job family.

Seniority Level

Associate

Employment Type

Full-time

Job Function

Marketing and Product Management

Industries

Software Development and IT Services and IT Consulting