Genesis Service Drive Concierge

Genesis of Cherry Hill; Marlton (NJ); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health insurance plans

Dental plans

Paid vacation

401(k) with match

Life insurance

Vision plans

Open communication

Work-life balance

Job summary

Genesis of Cherry Hill is seeking a dedicated customer service associate to join our full-time team in Marlton, NJ. You will help drive a premium Genesis experience for customers, from check-in to service completion, with emphasis on clear communication and a positive attitude.

We offer a 40-hour work week, competitive pay with a bonus plan, multiple health options, dental and vision plans, a 401(k) with company match, paid vacation, and a supportive team culture focused on work-life balance and

Qualifications

• Strong customer service and communication abilities.
• Energetic, high-energy presence throughout the workday.
• Stable work history with reliable attendance.

Responsibilities

• Serve as Concierge during customer arrival and exit of service visits.
• Check customers in using service lane processes and guide them to the Service Advocate.
• Support service drive, loaner and parking lot operations to ensure smooth flow.

Skills

Customer service

Communication skills

Energetic

Team player

Job description

Why Join Us?

Genesis of Cherry Hill prides itself on not only being the #1 volume Genesis retailer in the country, but also for leading the country in both customer Sales and Service satisfaction scores. Our business continues to grow and as we sell and service more Genesis vehicles, and we need to develop our team to best serve those customers. We are part of the Burns-Kull Automotive Group, who has had deep roots in South Jersey for over 50 years. It's important to our company culture to create a positive work-life balance for our team members. We are committed to supporting our community through various philanthropic ventures.

We Offer:

• Customer service level position available for candidates to get started with a financially rewarding career path
• Full time 40-hour work week
• Industry position leading pay with bonus plan
• Steady work all year long; security and stability that comes with a growing company that cares about its employees
• Choice of three health insurance plans; you choose the plan best for you and your family
• Choice of two dental plans
• Paid vacation up to 4 weeks
• 401(k) retirement plan with company match
• Choice of two Vision and eyeglass plans
• Open communication with Team members
• Company paid life insurance
• Optional voluntary benefit menu including disability insurance, legal services, group term life insurance, critical illness insurance and more
• Excellent work/life balance

Qualifications and Educational Requirements:

• No prior automotive experience required.
• Candidates must have a stable work history
• Enthusiastic with high energy throughout the workday
• Possess strong communication and customer service skills
• Ability to follow all processes and procedures mandatory to the Genesis experience
• To aide in anyway when asked to contribute to the running and maintenance of the overall facility
• Serve as a Concierge during customer arrival and exit of their service visit
• Ability to properly check customer in using service lane technology
• Ability to properly transition customer to assigned Service Advocate
• Ability to streamline and manage service drive, loaner, and parking lot operations
• Portray a professional and energetic attitude, appearance, and work ethic

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.