Genesis Service Concierge

Genesis of Cherry Hill; Marlton (NJ); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Dental plans

Vision plans

Paid vacation

401(k) with company match

Life insurance

Disability insurance

Flexible voluntary benefits

Excellent work/life balance

Job summary

Genesis of Cherry Hill is seeking a customer service professional in Marlton, NJ for a full-time 40-hour work week. The role offers a financially rewarding career path with a bonus plan and year-round stability in a growing company that values its employees.

Responsibilities include answering incoming calls, outbound outreach, and managing loaner appointment processes. Candidates should have strong communication and customer service skills and energy throughout the day.

Qualifications

• Strong communication and customer service skills.
• Ability to answer incoming calls and handle inquiries.
• Outbound calling tasks as assigned by department.
• Enthusiastic with high energy throughout the workday.

Responsibilities

• Answer incoming phone calls as a primary contact.
• Perform outbound call tasks as assigned.
• Create and manage loaner agreement process for customer appointments.

Skills

Communication skills

Customer service

Phone handling

Energetic demeanor

Job description

• Customer service level position available for candidates to get started with a financially rewarding career path
• Full time 40-hour work week
• Industry position leading pay with bonus plan
• Steady work all year long; security and stability that comes with a growing company that cares about its employees
• Choice of three health insurance plans; you choose the plan best for you and your family
• Choice of two dental plans
• Paid vacation up to 4 weeks
• 401(k) retirement plan with company match
• Choice of two Vision and eyeglass plans
• Open communication with Team members
• Optional voluntary benefit menu including disability insurance, legal services, group term life insurance, critical illness insurance and more

We Offer

• Customer service level position available for candidates to get started with a financially rewarding career path
• Full time 40-hour work week
• Industry position leading pay with bonus plan
• Steady work all year long; security and stability that comes with a growing company that cares about its employees
• Choice of three health insurance plans; you choose the plan best for you and your family
• Choice of two dental plans
• Paid vacation up to 4 weeks
• 401(k) retirement plan with company match
• Choice of two Vision and eyeglass plans
• Open communication with Team members
• Company paid life insurance
• Optional voluntary benefit menu including disability insurance, legal services, group term life insurance, critical illness insurance and more
• Excellent work/life balance

Qualifications And Educational Requirements

• No prior automotive experience required.
• Candidates must have a stable work history
• Enthusiastic with high energy throughout the workday
• Possess strong communication and customer service skills
• Ability to follow all processes and procedures mandatory to the Genesis experience
• Answer incoming phone calls as one of the primary initial contact people and handle accordingly
• Perform outbound call tasks as assigned from the department
• Create and manage the loaner agreement process for customer appointments
• Must pass a background check and drug screen prior to employment

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.