Genesis Cloud CX3 Architect

Kforce Inc; Round Rock (TX); Remote; Full time

Job summary

Kforce Inc is looking for a Genesis Cloud CX3 Architect to lead the development and implementation of customer experience solutions. This role requires technical expertise in Genesys Cloud, particularly in architecting customer journeys and integrating systems. The ideal candidate has over five years of experience in Genesys Cloud Architect, along with strong problem-solving and communication skills. This is a fully remote position offering competitive pay and comprehensive benefits.

Benefits

Medical insurance

Dental insurance

Vision insurance

401(k)

Paid time off

Qualifications

• 5+ years of experience with Genesys Cloud Architect hands on build and implementation.
• Familiarity with AI/ML tools and NLU/NLP technologies is necessary.
• Strong communication skills needed for collaboration.

Responsibilities

• Lead end to end customer journey flow creation in Genesys Architect.
• Provide technical guidance to developers with IVR flows, bot flows, and integrations.
• Collaborate with product managers to translate requirements into technical solutions.

Skills

Problem-solving

Collaboration

Technical guidance

Excellent communication

Education

Genesys certification (GCX-ARC, GXC-CCA, and GCX-SCR)

Job description

1 week ago Be among the first 25 applicants

This range is provided by Kforce Inc. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$70.97/hr - $76.19/hr

Responsibilities

Kforce has a client that is seeking a full-time Genesis Cloud CX3 Architect to remotely support our enterprise technology client based out of Round Rock, TX. Summary: We are seeking an experienced Genesys Cloud CX3 Expert, particularly focused and highly skilled on Genesys Cloud Architect and Genesys Cloud Admin to act as a technical lead for the development and implementation of our customer experience solution. This role requires technical expertise with Genesys Cloud Architect and the creation of the complete customer journey including the contact flow inclusive of backend integration for systems of record and AI-driven customer engagement. Key Responsibilities:

• Lead end to end customer journey flow creation in Genesys Architect
• Provide technical guidance to other hands-on developers with IVR flows, bot flows, backend and AI integrations, and routing
• Collaborate with product managers and other software developers to ensure requirements are understood and translate them into technical solutions
  
  

Requirements

• 5+ years of experience with Genesys Cloud Architect hands on build and implementation including IVR flows, bot flows and backend integrations
• Familiar with AI/ML tools and NLU/NLP technologies
• Strong problem-solving skills and ability to collaborate with architects, developers, and product managers
• Excellent communication skills
• Genesys certification (GCX-ARC, GXC-CCA, and GCX-SCR) is highly desirable
  
  

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

By clicking “Apply Today” you agree to receive calls, AI-generated calls, text messages or emails from Kforce and its affiliates, and service providers. Note that if you choose to communicate with Kforce via text messaging the frequency may vary, and message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You will always have the right to cease communicating via text by using key words such as STOP.

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Contract

Job function

• Job function

  Engineering and Information Technology

• Industries

  Information Services, IT Services and IT Consulting, and Wireless Services

Referrals increase your chances of interviewing at Kforce Inc by 2x

Sign in to set job alerts for “Cloud Architect” roles.

Senior Adobe Ecosystem Consultant (B2B Omnichannel Specialization) – Contractor

Austin, TX $110,000.00-$145,000.00 6 days ago

Senior Solutions/Sales Engineer (Central, USA)

Austin, Texas Metropolitan Area $165,000.00-$223,000.00 1 day ago

Crypto Software Engineering Manager (Global - Remote - Non.US)

Austin, TX $96,900.00-$184,200.00 3 months ago

Lead Partner Solutions Architect, Atlassian Platform

Austin, TX $206,600.00-$306,000.00 1 week ago

Director, Field Solutions Architect - AI/Analytics

Austin, TX $185,000.00-$296,000.00 1 week ago

Austin, TX $120,000.00-$150,000.00 1 week ago

Principal Partner Solutions Architect - GSI

AWS Cloud Engineer- Remote within Ohio or Austin, Texas area

Principal Platform Architect, Retail & Hospitality

Austin, TX $147,000.00-$178,000.00 1 week ago

Founding Engineer / Principal Full Stack Artificial Intelligence Engineer (Equity Only)

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.