Genesys Cloud CX3 Expert

Rose International; United States; Remote; Full time

Job summary

A leading company is seeking a Genesys Cloud CX3 Expert remote position to lead customer experience solutions. The ideal candidate will have extensive experience with Genesys Cloud Architect and technologies focusing on customer journey and AI-driven engagement. Responsibilities include guiding development teams and creating seamless contact flows. This is a full-time temporary position with competitive pay based on experience.

Qualifications

• 5+ years of experience with Genesys Cloud Architect hands-on build and implementations.
• Familiarity with AI/ML tools and NLU/NLP technologies.
• Strong problem-solving skills and excellent communication abilities.

Responsibilities

• Lead end-to-end customer journey flow creation in Genesys Architect.
• Provide technical guidance to developers regarding IVR flows and integrations.
• Collaborate with product managers to ensure requirements are understood.

Skills

Artificial Intelligence (AI)

Genesys

Implementation

IVR

Routing

Technology

Education

Bachelor’s Degree

Tools

Genesys Cloud

AI/ML tools

NLU/NLP technologies

Job description

This range is provided by Rose International. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$75.00/hr - $83.00/hr

Date Posted: 06/05/2025

Hiring Organization: Rose International

Position Number: 483719

Job Location: Remote, USA

Work Model: Remote

Shift: 8am - 5pm CST

Employment Type: Temporary

FT/PT: Full-Time

Min Hourly Rate($): 75.00

Max Hourly Rate($): 83.00

Must Have Skills/Attributes: Artificial Intelligence (AI), Genesys, Implementation, IVR, Routing, Technology

Experience Desired: Genesys Cloud Architect hands on build and implementations (5+ yrs); Familiarity with AI/ML tools and NLU/NLP technologies (5+ yrs)

Preferred Education: Bachelor’s Degree

Required Certifications/Licenses: Not Required

Preferred Certifications/Licenses: Genesys Certifications (GCX-GCP, GCX-GCD, GCX)

Job Description

***Only qualified Genesys Cloud CX3 Expert candidates to be considered for this position.***

Education/Certification:

• Genesys certification (GCX-ARC, GXC-CCA, and GCX-SCR) is highly desirable

Skills & Abilities:

• 5+ years of experience with Genesys Cloud Architect hands on build and implementation including IVR flows, bot flows and backend integrations

• Familiar with AI/ML tools and NLU/NLP technologies

• Strong problem-solving skills and ability to collaborate with architects, developers, and product managers

• Excellent communication skills

Role:

We are seeking an experienced Genesys Cloud CX3 Expert, particularly focused and highly skilled on Genesys Cloud Architect and Genesys Cloud Admin to act as a technical lead for the development and implementation of our customer experience solution. This role requires technical expertise with Genesys Cloud Architect and the creation of the complete customer journey including the contact flow inclusive of backend integration for systems of record and AI-driven customer engagement.

Key Responsibilities:

• Lead end to end customer journey flow creation in Genesys Architect

• Provide technical guidance to other hands-on developers with IVR flows, bot flows, backend and AI integrations, and routing.

• Collaborate with product managers and other software developers to ensure requirements are understood and translate them into technical solutions

• **Only those lawfully authorized to work in the designated country associated with the position will be considered.**
• **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**

For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.

For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.

Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.

If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.

Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Temporary

Job function

• Job function

  Information Technology

• Industries

  IT Services and IT Consulting

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