Generator Technician Master

Generac; Shelton (CT); On-site; USD 70,000 - 100,000; Full time

Job summary

Generac is seeking a Generator Technician Master to provide on-site and phone troubleshooting, repair, and installation support for EPSS products. The role includes mentoring technicians and may require up to 50% travel.

The candidate should have strong mechanical/electrical skills, experience with generators, and the ability to read manuals and schematics to diagnose issues. Generac offers field service opportunities and ongoing training.

Qualifications

• High School Diploma required.
• Generac Master Certification or equivalent preferred.
• 8 years in advanced troubleshooting of EPSS.
• 10-15 years in advanced troubleshooting of EPSS preferred.

Responsibilities

• Troubleshoot, repair, and service generators on-site and remotely.
• Perform preventive maintenance and repairs per manuals and work orders.
• Interpret manuals, schematics, and literature to complete tasks.
• Produce reports of work performed in FieldServio.
• Provide after-hours support as needed.
• Mentor and train technicians; assist in scheduling and project support.
• Stay current with NFPA and state regulations for EPSS.

Skills

Mechanical design

AC/DC circuitry

Power generation

Wiring schematics

Engine maintenance

Transfer switch operations

Troubleshooting

Communication

Education

High School Diploma

Associate's degree in electrical/mechanical engineering

Job description

Primary Purpose

The Generator Technician Master is responsible for providing on-site and phone troubleshooting, repair, equipment modifications, installation, and sales support for Generac industrial products. This role will mentor, train, and assist in the development of all technicians. This position will require up to 50% travel.

Major Responsibilities

• Perform technical skills including but not limited to, mechanical, electrical, troubleshooting and repair of generators
• Provide emergency/unscheduled repairs of generators both during normal working hours and after-hours, weekends and holidays as directed
• Perform scheduled preventative maintenance service and/or repairs of generators
• Read and interpret operational manuals, electrical schematics, universal generator literature, and work orders to perform required maintenance and/or repairs
• Detect faulty operations, defective material and report them and any other unusual situations to the service manager in a timely manner
• Create reports for all work performed in FieldServio.
• Stay current on National Fire Protection Association and State regulations for Emergency Power Supply Systems.
• Assist operations department with personal scheduling and other technician scheduling
• Support special engineering project for new sales and project management
• Perform quality assurance and quality control
• Assist in training Industrial and MPS technicians on proper start up techniques
• Mentor technicians to the highest standard, providing the example to follow in all situations
• Provide phone support for team members during and after normal business hours

Minimum Job Requirements

Education

• High School Diploma

Certification / License

• Generac Master Certification or equivalent

Work Experience

• 8 years in advanced troubleshooting of Emergency Power Supply Systems (EPSS)

Knowledge / Skills / Abilities

• Working knowledge of mechanical design, AC and DC circuitry, power generation, wiring schematics, and connection diagrams
• Advanced knowledge of Engine maintenance and troubleshooting of natural gas fuel systems.
• Knowledge of power generation; light tower, pumps, and heating products
• Working knowledge of diesel or gaseous engines
• Excellent troubleshooting skills, the ability to make independent decisions, and work with minimal supervision.
• Working knowledge of transfer switch operations
• Spark Ignited knowledge
• Ability to obtain and maintain Generac certification in the air-cooled and protector series courses
• Ability to work and communicate well with others
• Ability to provide detailed reports within 24 hours
• Ability to manage and respond to emails, texts, and phone calls in a safe and timely manner
• Excellent conflict resolution skills
• Able to observe, identify and relay critical information to the company, customers, or coworker

Preferred Job Requirements

Education

• Associate's degree in electrical engineering or mechanical engineering

Certification / License

• N/A

Work Experience

• 10 - 15 years in advanced troubleshooting of Emergency Power Supply Systems (EPSS)

Knowledge / Skills / Abilities

• N/A

Physical Requirements And Working Conditions

Production Environment (Includes professionals who are active on the shop floor) (For Field Technicians): While performing the duties of this job, the employee is regularly required to stand. The employee is frequently required to use hands to manipulate objects, tools, or controls; and to talk and hear. The employee is regularly required to walk, stoop, crouch, bend and reach above shoulders. The employee must frequently lift and/or move up to 50 pounds unassisted and up to 100 pounds with assistance, waist high, up to 10 feet away. This job's specific vision abilities include close vision, distance vision, peripheral vision, and depth perception. While performing the duties of this job, the employee will be working in the typical conditions of a manufacturing environment, including seasonal variations in temperatures and occasional exposure to manufacturing fumes or byproducts. The employee must comply with the assigned location PPE requirements, including but not limited to safety glasses, hearing protection, appropriate gloves, clothing, and shields for required tasks, and closed-toed or safety shoes as required by facility safety policies. The employee must be able to work in varying weather conditions including extreme heat, snow, and ice. The employee may be required to obtain a DOT Medical Card and have the ability to drive a heavy-duty truck on a daily basis. Up to 50% travel and valid Driver License required.