Generator Technician Master

Generac Power Systems; Shelton (CT); Remote; USD 75,000 - 110,000; Full time

Job summary

Energy Systems in Shelton, CT is seeking a Generator Technician Master to provide on-site and phone troubleshooting, repair, installation, and sales support for Generac industrial products. This role will mentor and train technicians and may travel up to 50%.

You will diagnose complex EPSS failures, read electrical schematics, perform preventative maintenance, and create detailed service reports. Strong leadership and communication skills are essential in a fast-paced field service environment.

Qualifications

• High School Diploma required.
• Generac Master Certification or equivalent required.
• 8 years in advanced troubleshooting of EPSS.

Responsibilities

• Perform generator troubleshooting and repair.
• Provide emergency repairs after hours and on weekends.
• Perform preventative maintenance on generators.
• Read manuals and schematics to guide maintenance.
• Mentor junior technicians and assist in training.
• Create service reports in FieldServio.

Skills

Troubleshooting

Electrical systems

Mechanical knowledge

Schematic reading

Reporting skills

Mentoring

Communication

Teamwork

Education

High School Diploma

Generac Master Certification

Associate's degree in electrical/mechanical engineering

Tools

FieldServio

Job description

Remote

Shelton, CT - USA

Full time

JR17388

We are Energy Systems, the leader in industrial power solution sales, service, and rentals.

With an ongoing tradition of providing excellent products and outstanding service for our customers, Energy Systems is one of the longest existing Generac Industrial Distributors in the United States. We are a full-service distributor of Generac equipment and solutions providing sales, service and rentals.

Primary Purpose

The Generator Technician Master is responsible for providing on-site and phone troubleshooting, repair, equipment modifications, installation, and sales support for Generac industrial products. This role will mentor, train, and assist in the development of all technicians. This position will require up to 50% travel.

Major Responsibilities

• Perform technical skills including but not limited to, mechanical, electrical, troubleshooting and repair of generators
• Provide emergency/unscheduled repairs of generators both during normal working hours and after-hours, weekends and holidays as directed
• Perform scheduled preventative maintenance service and/or repairs of generators
• Read and interpret operational manuals, electrical schematics, universal generator literature, and work orders to perform required maintenance and/or repairs
• Detect faulty operations, defective material and report them and any other unusual situations to the service manager in a timely manner
• Create reports for all work performed in FieldServio.
• Stay current on National Fire Protection Association and State regulations for Emergency Power Supply Systems.
• Assist operations department with personal scheduling and other technician scheduling
• Support special engineering project for new sales and project management
• Perform quality assurance and quality control
• Assist in training Industrial and MPS technicians on proper start up techniques
• Mentor technicians to the highest standard, providing the example to follow in all situations
• Provide phone support for team members during and after normal business hours

Minimum Job Requirements

Education

• High School Diploma

Certification / License

• Generac Master Certification or equivalent

Work Experience

• 8 years in advanced troubleshooting of Emergency Power Supply Systems (EPSS)

Knowledge / Skills / Abilities

• Working knowledge of mechanical design, AC and DC circuitry, power generation, wiring schematics, and connection diagrams
• Advanced knowledge of Engine maintenance and troubleshooting of natural gas fuel systems.
• Knowledge of power generation; light tower, pumps, and heating products
• Working knowledge of diesel or gaseous engines
• Excellent troubleshooting skills, the ability to make independent decisions, and work with minimal supervision.
• Working knowledge of transfer switch operations
• Spark Ignited knowledge
• Ability to obtain and maintain Generac certification in the air-cooled and protector series courses
• Ability to work and communicate well with others
• Ability to provide detailed reports within 24 hours
• Ability to manage and respond to emails, texts, and phone calls in a safe and timely manner
• Excellent conflict resolution skills
• Able to observe, identify and relay critical information to the company, customers, or coworker

Preferred Job Requirements

Education

• Associate's degree in electrical engineering or mechanical engineering

Certification / License

• N/A

Work Experience

• 10 - 15 years in advanced troubleshooting of Emergency Power Supply Systems (EPSS)

Knowledge / Skills / Abilities

• N/A

Physical Requirements and Working Conditions

Production Environment (Includes professionals who are active on the shop floor) (For Field Technicians):

While performing the duties of this job, the employee is regularly required to stand. The employee is frequently required to use hands to manipulate objects, tools, or controls; and to talk and hear. The employee is regularly required to walk, stoop, crouch, bend and reach above shoulders. The employee must frequently lift and/or move up to 50 pounds unassisted and up to 100 pounds with assistance, waist high, up to 10 feet away. This job's specific vision abilities include close vision, distance vision, peripheral vision, and depth perception. While performing the duties of this job, the employee will be working in the typical conditions of a manufacturing environment, including seasonal variations in temperatures and occasional exposure to manufacturing fumes or byproducts. The employee must comply with the assigned location PPE requirements, including but not limited to safety glasses, hearing protection, appropriate gloves, clothing, and shields for required tasks, and closed-toed or safety shoes as required by facility safety policies. The employee must be able to work in varying weather conditions including extreme heat, snow, and ice. The employee may be required to obtain a DOT Medical Card and have the ability to drive a heavy-duty truck on a daily basis. Up to 50% travel and valid Driver License required.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability status, protected veteran status, or any other characteristic protected by law.

We believe power is a promise - a shared commitment to be there for others when it matters most.

For more than 65 years, we've turned big ideas into solutions that help protect homes, strengthen businesses and build a more resilient, efficient, sustainable energy future.

As one of the leaders and largest suppliers of power generation equipment and technology, the work we do touches millions of lives. Employees at Generac are encouraged to be innovative and are valued as an integral part of our global team. Our challenging goals develop knowledgeable employees dedicated to helping continue Generac’s success. Generac provides individuals the opportunity to work in a fast-paced agile work environment where their work makes a difference in people’s lives and their own.