Generator Service Technician, DCC Communities

Amazon; New Albany (OH); On-site; USD 45,000 - 75,000; Full time

Job summary

Join a forward-thinking company as a Generator Service Technician, where you will play a pivotal role in ensuring the reliability of essential electrical generator systems. This position emphasizes safety, customer satisfaction, and technical expertise, making it ideal for those who thrive in dynamic environments. You will be responsible for diagnosing and repairing generator systems while providing exceptional service to customers. With a commitment to safety and quality, this role offers a chance to make a significant impact within data center operations. If you're passionate about technical work and customer engagement, this opportunity is perfect for you.

Qualifications

• 1+ years of electrical or mechanical experience required.
• High school diploma or equivalent is mandatory.

Responsibilities

• Perform quality field service repairs on generator systems.
• Document repair operations and communicate with customers.

Skills

Electrical troubleshooting

Mechanical repairs

Customer service

Safety compliance

Education

High school diploma or equivalent

Tools

Personal Protective Equipment (PPE)

Job description

Job ID: 2874671 | Amazon Data Services, Inc.

Amazon is looking for a Generator Service Technician to join our team. The Generator Service Technician has safety, customer satisfaction, and business responsibilities within data center operations. The person in this role is responsible for identifying, troubleshooting, diagnosing and providing quality repairs of electrical generator systems and related engine mechanical failures.

The Generator Service Technician is both the technical expert and primary customer support contact to the customer, and is therefore responsible for continually communicating with the customer to provide an exceptional customer experience and drive data center up-time and availability.

Key job responsibilities

1. Know and follow all Company safety rules, including maintaining a safe, clean, and orderly work area, and fully participate in company accident prevention and safety improvement activities
2. Respond to customer requests
3. Travel to designated sites and perform professional quality field service repairs consistent with company standards
4. Advise the Generator Service Manager of parts needed for necessary repairs
5. Keep Generator Service Manager continually apprised, and utilize leadership to assist in answering customer questions and problems when necessary
6. Document detailed, complete and legible descriptions of all repair operations performed
7. Accurately record time, expenses, and mileage
8. Travel 80-90% of the time in an assigned region, and/or work overtime, weekends, or holidays, sometimes on short notice
9. Lift up to 40 lbs frequently; pushing and pulling a maximum force of 40 lbs
10. Wear Personal Protective Equipment (PPE) Protective Glasses, Protective Gloves, and Protective Footwear as required

BASIC QUALIFICATIONS

- 1+ years of electrical or mechanical, or 1+ years of data center or mission critical facilities (example: hospital, military facility, public safety facility, etc.) experience
- High school or equivalent diploma

PREFERRED QUALIFICATIONS

- 2+ years of data center or mission critical facilities (example: hospital, military facility, public safety facility, etc.) experience
- Trained on industrial power generation equipment
- Knowledge of engines, generators and load transfer equipment

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Posted: January 23, 2025