Data Center Operations Technician, DCC Communities

Amazon; Johnstown (OH); On-site; USD 40,000 - 80,000; Full time

Job summary

Join a forward-thinking company as a Data Center Operations Technician, where you will ensure the reliability and availability of essential data center operations. This role involves hands-on hardware and network diagnostics, engaging with a diverse team to solve complex problems and maintain high service standards. You'll work in a dynamic environment that values innovation and inclusivity, allowing you to take ownership of technical issues and contribute to the continuous improvement of processes. If you're ready to tackle the challenges of cloud infrastructure and thrive in a collaborative setting, this opportunity is for you.

Qualifications

• 2+ years of experience with server hardware.
• 1+ years of experience with UNIX/Linux operating systems.

Responsibilities

• Ensure availability and reliability of data center operations.
• Participate in on-call rotation and perform physical repairs.

Skills

Troubleshooting

Problem Solving

Technical Issue Ownership

Physical Dexterity

Education

Associate’s degree in IT-related field

Equivalent professional or military experience

Tools

UNIX/Linux operating systems

Ticketing system

Job description

Data Center Operations Technician, DCC Communities

Job ID: 2865761 | Amazon Data Services, Inc.

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.

You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

We are looking for Data Center Technicians to join our team. The position will help ensure overall availability and reliability to meet or exceed defined service levels of data center operations. This position involves in-depth hardware and network diagnostics followed by physical repair as well as participating in an on-call rotation.

This role will require access to the GovCloud. Logical access to the AWS GovCloud region will be restricted to Amazon employees who are U.S. Citizens. (GovCloud may NOT be accessed from outside of the United States)

Key job responsibilities

1. Lifting and moving material up to 40 pounds each
2. Working in cramped and/or elevated locations
3. Bending, lifting, stretching, and reaching
4. Standing and walking for up to 8+ hours a day
5. Ascending and descending ladders, stairs, and gangways safely and without limitation
6. Work in an industrial environment
7. Work shifts longer than 8 hours to support 24/7 operations (covering both night and day shifts)

A day in the life

Our Data Center Technician professionals, who have industry-leading technical abilities and demonstrate a breadth of knowledge while they:

1. Take ownership of technical issues brought by their customer base, engaging other teams when needed to drive resolution
2. Show a strong aptitude for troubleshooting and problem solving
3. Solve problems at their root and step back to understand the broader context
4. Maintain service level agreements through the implementation of proactive issue detection and reporting
5. Are biased to act in the absence of direction or support
6. Improve effectiveness through process innovation

You will be required to work shift work that will include days/nights/weekends/holidays.

About the team

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

BASIC QUALIFICATIONS

1. Associate’s degree in IT-related field or equivalent professional or military experience
2. 2+ years of experience with server hardware
3. 1+ years of experience with UNIX/Linux operating systems

PREFERRED QUALIFICATIONS

1. A+ or CND (Certified Network Defender) or Network+ or Security+
2. 2+ year of experience working in a Data Center environment
3. Understanding of storage devices
4. Experience managing work and priorities through a ticketing system

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit this link for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Important FAQs for current Government employees

Before proceeding, please review the following FAQs here.