GENERATOR SERVICE TECHNICIAN

Generator Supercenter; Fort Worth (TX); On-site; USD 22,000 - 34,000; Full time

Job summary

Generator Supercenter is seeking a Generator Service Technician to diagnose and repair standby generators at customer sites. You will travel in a company vehicle to residential locations to perform maintenance and repairs, using mechanical and electrical knowledge to troubleshoot and service whole-home standby generators.

You will document work in our software system and communicate with customers about progress. Typical schedule is Mon-Fri, 8 AM to 5 PM, with adjustments for weather.

Qualifications

• High school diploma or equivalent; electrical certification is a plus.
• Strong customer service and communication skills, both verbal and written.
• Good problem-solving, organization, and decision-making abilities.
• Ability to work independently and show initiative.
• Physical ability to perform job duties (bending, stooping, climbing).

Responsibilities

• Diagnose, repair, and maintain standby Generac generators and home backup power systems.
• Drive to customer residences and perform service calls and maintenance.
• Follow manuals, diagrams, and safety procedures during work.
• Update service software with completed work details.
• Communicate arrival times, work progress, and issues to customers.
• Adhere to safety practices and complete all required paperwork.

Skills

Customer service

Problem solving

Independent work

Physical stamina

Education

High school diploma or equivalent

Electrical certification

Job description

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Training & development
• Vision insurance
• Paid time off

Company Overview

Generator Supercenter, Inc. is a leading provider of energy solutions committed to making a positive impact for our customers and the environment. We specialize in energy solutions offering cutting‑edge technologies to help our clients utilize clean, renewable energy for savings from the grid and backup power.

Job Summary

The Generator Service Technician,
preferably one that is certified to work on industrial units, will consult with the Service Manager to plan their work and travel schedule in the surrounding area. Using our company-supplied vehicle, you will travel to the customer’s residence to perform repair work and preventative maintenance on the customer’s whole home standby generator. You will regularly use verbal communication and customer service skills to communicate directly with our customers. You will use mechanical and electrical knowledge of generators or small engines to troubleshoot and repair whole home standby generators for our customers. This work will require the ability to read and understand technical manuals, instructions, electrical wiring diagrams, and blueprints. When repairs and preventative maintenance are complete, you will use electronic/written communication skills to update the software system with information regarding services you performed. This position will frequently work around electricity and will require the ability to adhere to all safety practices and requirements.

The work schedule will typically be Mon-Fri from 8 AM - 5 PM. It is subject to change to support the needs of our customers, for example during times of bad weather/impending storms.

The level of electrical and mechanical repair knowledge, years of direct generator repair experience, and previous experience working directly with customers will all be taken into account when determining what the starting pay level would be within this range.

Main

Job Description

Diagnosing and Repairing backup standby power systems and Servicing and Maintaining standby Generac generators,.

Responsibilities

Technicians will be provided with a daily workload of service/maintenance calls to perform on the Generac generators.

• Ability to drive company vehicles safely to/from customer’s residence within and surrounding area / job site.
• Communicate directly with customers regarding arrival, work being performed, issues resolved, etc.
• Inspect, troubleshoot, repair, and perform maintenance on the customer’s home generator.
• Follow technical instruction manuals, diagrams, blueprints, and procedures.
• Test, troubleshoot, and operate automatic transfer switches.
• Document services that are performed using an electronic software system.
• Adhere to all safety practices and requirements.
• Fill out all paperwork and document maintenance work that was completed.
• Qualified technicians will perform diagnostics and repairs on backup power systems.

Qualifications

• High school diploma or equivalent. Electrical certification a plus.
• Strong customer service and communication skills (verbal and written).
• Problem‑solving, organization, and decision‑making skills.
• Ability to work independently, demonstrating initiative.
• Must be physically able to perform job duties including bending, stooping, climbing ladders, pulling, grasping, and walking on uneven surfaces.

Requirements

• Must have a valid driver's license and satisfactory driving record
• Proper eyesight/vision to be able to perform mechanical repairs safely.
• Experience with mechanical small engine repair work and with electrical wiring.
• Must be able to understand technical manuals, electric wiring diagrams, blueprints, and schematics.
• Be physically able to perform the job duties including bending, stooping, climbing ladders, pulling, grasping, and walking on uneven surfaces.
• The ability to work primarily outdoors in varying weather conditions and temperatures.

Pay commensurate with experience

This job description is not intended to be all-inclusive. The employee may perform other related duties as negotiated to meet the ongoing needs of the organization.

Compensation: $16.00 - $25.00 per hour

Join The Generator Supercenter Family – Here it’s not just some catchy phrase; it’s a lifestyle. We’re looking for amazing people who believe in helping others, through the sales, installation, and maintenance of whole home generators that empower our customers with peace of mind, security, and freedom.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Generator Supercenter Corporate.