Generator MechanicService Technician

Generator Supercenter of Tyler; Tyler (TX); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Life Insurance

Disability Insurance

Medical, Dental & Vision

401K Matching

Company Vehicle

Benefits after 60 days

Job summary

Generator Supercenter, Inc. is seeking a Generator Mechanic/Service Technician to plan work with the Service Manager and travel to customer residences.

You will use a company vehicle to perform repair and preventive maintenance on whole home standby generators, communicating clearly with customers and updating records in our software. This role requires mechanical and electrical knowledge, ability to read manuals and blueprints, and adherence to safety practices.

Qualifications

• Strong customer service and communication skills; able to convey issues clearly.
• Proven problem-solving and decision-making capabilities.
• Able to work independently with initiative.
• Ability to read and understand technical manuals, wiring diagrams, and blueprints.
• Valid driver’s license with safe driving history.

Responsibilities

• Travel to customer residences using company vehicle.
• Communicate arrival times and work performed to customers.
• Inspect, troubleshoot, repair, and maintain home standby generators.
• Follow manuals, diagrams, and procedures to complete tasks.
• Test and troubleshoot automatic transfer switches.
• Document services using electronic system.
• Adhere to safety practices; perform other duties as needed.

Skills

Customer service

Problem solving

Independent work

Reading blueprints/manuals

Safe driving

Education

High school diploma or equivalent

Job description

Benefits

• Voluntary Life Insurance
• Short and Long Term Disability
• Medical, Dental and Vision
• 401K Matching (after 6 months of employment)
• Company work truck is provided
• offered after 60 days of employment

Company Overview

Generator Supercenter, Inc. is a leading provider of energy solutions committed to making a positive impact for our customers and environment. We specialize in energy solutions offering cutting-edge technologies to help our clients utilize clean, renewable energy for savings from the grid and backup power.

Job Summary

The Generator Mechanic/Service Technician will consult with the Service Manager to plan their work and travel schedule in the surrounding area. Using our company-supplied vehicle, you will travel to the customer’s residence to perform repair work and preventative maintenance on the customer’s whole home standby generator. You will regularly use verbal communication and customer service skills to communicate directly with our customers. You will use mechanical and electrical knowledge of generators or small engines to troubleshoot and repair whole home standby generators for our customers. This work will require the ability to read and understand technical manuals, instructions, electrical wiring diagrams, and blueprints. When repairs and preventative maintenance are complete, you will use electronic/written communication skills to update the software system with information regarding services you performed. This position will frequently work around electricity and will require the ability to adhere to all safety practices and requirements. The work schedule will typically be Mon-Fri from 8 am-5 pm. The work schedule is subject to change to support the needs of our customers, for example during times of bad weather/impending storms. The level of electrical and mechanical repair knowledge, years of direct generator repair experience, and previous experience working directly with customers will all be taken into account when determining what one’s starting pay level would be within this range.

Responsibilities

• Using company vehicle – travel to customer’s residence
• Communicate directly with customers regarding arrival, work being performed, issues resolved, etc.
• Inspect, troubleshoot, repair, and perform maintenance on the customer’s home generator.
• Follow technical instruction manuals, diagrams, blueprints, and procedures.
• Test, troubleshoot, and operate automatic transfer switches.
• Document services are performed using an electronic software system
• Adhere to all safety practices and requirements.
• Along with the duties above, other duties may be assigned.

Qualifications

• Strong customer service and communication skills (verbal and written).
• Problem-solving, organization, and decision‑making skills
• Ability to work independently demonstrating initiative.
• Reading and comprehension skills are required to understand technical manuals, electrical wiring diagrams, and blueprints.
• Ability to drive company vehicles safely to each customer’s residence within and surrounding area.
• High school diploma or equivalent
• Experience with mechanical small engine repair work
• Experience with electrical wiring.
• Valid driver’s license and satisfactory driving record
• Be physically able to perform the job duties including bending, stooping, climbing ladders, pulling, grasping, and walking on uneven surfaces
• The ability to work primarily outdoors in varying weather conditions and temperatures.
• Proper eyesight/vision to be able to perform mechanical repairs safely.
• Must be able to interpret technical manuals, blueprints, and schematics.
• Must be able to drive company vehicles to each job site.

This job description is not intended to be all-inclusive. The employee may perform other related duties as negotiated to meet the ongoing needs of the organization.

*** Pay commensurate with experience ***