Generator Service Tech - Austin

Abacus Plumbing, Air Conditioning and Electrical; Austin (TX); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

New company truck

Gas card

Paid tolls

Tools provided

PTO

Health plan

Vision plan

Dental plan

401K match

Life Insurance

Disability insurance

FSA

EAP

Identity theft protection

Job summary

ABACUS is seeking Generator Service Technicians in Austin, TX, to perform whole-home generator troubleshooting, maintenance, and repairs. The role includes responding to emergency calls, collaborating with dispatch and clients, and maintaining safety standards while ensuring high-quality service.

The ideal candidate will have a high school diploma or equivalent, Generac certifications (air- and liquid-cooled preferred), and experience with Generac equipment.

Qualifications

• High school diploma or equivalent required; technical certifications preferred.
• Generac air-cooled certification required.
• Generac liquid-cooled certification highly preferred.
• 1+ year experience as a Generac Service Technician or similar role.

Responsibilities

• Perform service on whole-home standby generator equipment (residential).
• Perform routine maintenance tasks (oil/filters, coolant flushes, battery checks).
• Diagnose and troubleshoot generator malfunctions and perform repairs or replacements.
• Respond to emergency service calls and minimize downtime for clients.
• Collaborate with clients, dispatch, managers and team members to ensure customer satisfaction.
• Stay up-to-date with industry advancements and best practices in generator maintenance.
• Adhere to safety protocols and maintain a clean, organized workspace.
• Maintain proper storage and handling of tools and materials.

Skills

Problem-solving

Analytical skills

Customer service

Education

High school diploma or equivalent

Generac (air-cooled) certification

Generac (liquid-cooled) certification

Technical certifications in electrical/mechanical engineering

Tools

Microsoft Windows

Word

Excel

Job description

Overview

ABACUSiscurrently seeking Generator Service Technicians to join our family-like culture, who are dedicated to delivering the best customer service experience every day. Our Generator Service Technicians manage the completion of whole-home generator troubleshooting & repair(s), perform regular interval maintenance, and suggest service upgrades. At ABACUS, we provide an exceptional customer experience by treating our customers with the utmost respect and attention.

At ABACUS, we believein employee development, having a positive culture, promoting from within, and being a strong partner within our communities, all while you earn the income that YOU deserve!

Are you ready to join the best team in Austin?

What’s In It For Me?

• Market Value Compensation
• Ability to receive additional commissions/spiffs on service upgrades
• Ability to receive commission when you refer other trades to customer’s home (Ex. Refer HVAC and sale is made, you receive a % of commission)
• New company truck, Gas card, paid tolls, tools provided
• Robust marketing & branding initiatives = Plenty of Appointments
• Dispatch from home
• PTO
• Health, Vision and Dental plans for you and your family to choose from
• 401K Retirement Plan with company match up to 30%
• Life Insurance, Short-Term and Long-Term Disability
• Special Program Options: FSA, EAP, Legal Services and Identity Theft
• Give aways and other prizes through out the year
• Working in a dynamic, collaborative, and fun environment
• We help with Career growth, training, and education

Responsibilities

What Will I Do?

• Perform Service on Whole-Home, Standby Generator Equipment (residential)
• Perform routine maintenance tasks, such as oil and filter changes, coolant flushes, and battery checks, to ensure the optimal performance of generators.
• Diagnose and troubleshoot generator malfunctions, electrical and mechanical issues, and perform necessary repairs or component replacements.
• Respond to emergency service calls and resolve generator issues in a timely and efficient manner to minimize downtime for clients
• Collaborate with clients, dispatch, managers, and other team members to understand service requirements, provide technical support, and ensure customer satisfaction.
• Stay up-to-date with industry advancements, emerging technologies, and best practices in generator maintenance and repair.
• .Adhere to safety protocols and guidelines to promote a safe working environment and prevent accidents or injuries
• Maintain a clean and organized work area, ensuring proper storage and handling of tools, equipment, and materials.

Qualifications

Do I have What it Takes?

• High school diploma or equivalent qualification. Additional technical certifications or vocational training in electrical or mechanical engineering is preferred.
• Generac (air-cooled) certification required.
• Generac (liquid-cooled) certification highly preferred.
• Working as a Generac Service Technician for at least 6+ months
• Excellent problem-solving and analytical skills, with attention to detail and a methodical approach to tasks.
• Valid Texas Driver’s License that can withstand insurance review.
• Basic to intermediate skills in Microsoft Windows, including Word and Excel.
• Able to climb in and out of box trucks/vans easily, able to lift over 75 pounds and work in the summer heat
• Service Titan experience preferred.

Wrench Group and its affiliates are proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, genetic information, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.The companyencourages allqualified candidates who are eligible to work in the United States to apply, but it does not sponsor applicants or employees who require a visa to work legally.

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