Generator Mechanic/Service Technician

Generator Supercenter of Austin; Tyler (TX); On-site; USD 40,000 - 60,000; Full time

Job summary

An established industry player is seeking a Generator Mechanic/Service Technician to join their team. In this role, you will travel to customers' homes, performing essential repairs and maintenance on standby generators. Your strong customer service and mechanical skills will be crucial as you troubleshoot issues, communicate effectively with clients, and document your work. This position offers a collaborative work environment and the opportunity to make a positive impact on customers' lives by ensuring their energy solutions are reliable. If you have a passion for mechanics and enjoy working independently, this role is perfect for you.

Benefits

Voluntary Life Insurance

Short and Long Term Disability

Medical, Dental and Vision

401K Matching (after 6 months of employment)

Company work truck provided

Qualifications

• Strong customer service and communication skills are essential.
• Experience with mechanical small engine repair and electrical wiring is required.

Responsibilities

• Travel to customer residences using a company vehicle.
• Inspect, troubleshoot, and repair home generators.
• Document services performed using electronic software.

Skills

Customer Service Skills

Problem-Solving Skills

Communication Skills (Verbal and Written)

Mechanical Knowledge

Electrical Wiring Knowledge

Education

High School Diploma or Equivalent

Tools

Technical Manuals

Electronic Software System

Job description

Benefits:

• A positive and collaborative work environment
• Voluntary Life Insurance
• Short and Long Term Disability
• Medical, Dental and Vision
• 401K Matching (after 6 months of employment)
• Company work truck is provided
• * offered after 60 days of employment

Company Overview

Generator Supercenter, Inc. is a leading provider of energy solutions committed to making a positive impact for our customers and environment. We specialize in energy solutions offering cutting-edge technologies to help our clients utilize clean, renewable energy for savings from the grid and backup power.

Job Summary
The Generator Mechanic/Service Technician will consult with the Service Manager to plan their work and travel schedule in the surrounding area. Using our company-supplied vehicle, you will travel to the customer’s residence to perform repair work and preventative maintenance on the customer’s whole home standby generator. You will regularly use verbal communication and customer service skills to communicate directly with our customers. You will use mechanical and electrical knowledge of generators or small engines to troubleshoot and repair whole home standby generators for our customers. This work will require the ability to read and understand technical manuals, instructions, electrical wiring diagrams, and blueprints. When repairs and preventative maintenance are complete, you will use electronic/written communication skills to update the software system with information regarding services you performed. This position will frequently work around electricity and will require the ability to adhere to all safety practices and requirements.

The work schedule will typically be Mon-Fri from 8 am-5 pm. The work schedule is subject to change to support the needs of our customers, for example during times of bad weather/impending storms.

The level of electrical and mechanical repair knowledge, years of direct generator repair experience, and previous experience working directly with customers will all be taken into account when determining what one’s starting pay level would be within this range.

Responsibilities

• Using company vehicle – travel to customer’s residence
• Communicate directly with customers regarding arrival, work being performed, issues resolved, etc.
• Inspect, troubleshoot, repair, and perform maintenance on the customer’s home generator.
• Follow technical instruction manuals, diagrams, blueprints, and procedures.
• Test, troubleshoot, and operate automatic transfer switches.
• Document services performed using an electronic software system
• Adhere to all safety practices and requirements.
• Along with the duties above, other duties may be assigned.

Qualifications

• Strong customer service and communication skills (verbal and written).
• Problem-solving, organization, and decision-making skills
• Ability to work independently demonstrating initiative.
• Reading and comprehension skills are required to understand technical manuals, electrical wiring diagrams, and blueprints.
• Ability to drive company vehicles safely to each customer’s residence within and surrounding area.
• High school diploma or equivalent
• Experience with mechanical small engine repair work
• Experience with electrical wiring.
• Valid driver's license and satisfactory driving record
• Be physically able to perform the job duties including bending, stooping, climbing ladders, pulling, grasping, and walking on uneven surfaces
• The ability to work primarily outdoors in varying weather conditions and temperatures.
• Proper eyesight/vision to be able to perform mechanical repairs safely.
• Must be able to interpret technical manuals, blueprints, and schematics.
• Must be able to drive company vehicles to each job site.

This job description is not intended to be all-inclusive. The employee may perform other related duties as negotiated to meet the ongoing needs of the organization.

*** Pay commensurate with experience ***