Generative AI QA Specialist - Onsite (Charlotte)

Russell Tobin; Charlotte (NC); On-site; USD 32,000 - 39,000; Full time

Job summary

Russell Tobin is seeking an Artificial Intelligence Quality Assurance Specialist for a 10-month, onsite contract in Charlotte, NC. You will evaluate generative AI chatbot conversations, identify errors and trends, and partner with cross-functional teams to improve customer experiences.

The ideal candidate has 1-3 years in QA or customer support, strong attention to detail, excellent communication, and proficiency with Excel or Google Sheets and QA tools such as MaestroQA.

Qualifications

• 1-3 years of experience in customer support, customer service, or quality assurance.
• Strong written and verbal communication skills.
• Excellent attention to detail, organization, and accuracy.

Responsibilities

• Evaluate AI chatbot conversations and experiences across products.
• Identify trends, errors, gaps, and areas of member frustration.
• Assess responses for accuracy, quality, empathy, and consistency.
• Provide recommendations to improve AI responses and customer experiences.
• Partner with internal stakeholders to address quality gaps.

Skills

Communication

Attention to detail

Analytical skills

Tools

Microsoft Excel

Google Sheets

MaestroQA (Rippit)

Job description

Russell Tobin is seeking an Artificial Intelligence Quality Assurance Specialist for a 10-month, onsite contract in Charlotte, NC. You will evaluate generative AI chatbot conversations, identify errors and trends, and partner with cross-functional teams to improve customer experiences.

The ideal candidate has 1-3 years in QA or customer support, strong attention to detail, excellent communication, and proficiency with Excel or Google Sheets and QA tools such as MaestroQA.