Generalist, People Experience

Phoenix American; Miami (FL); Hybrid; USD 85,000 - 95,000; Full time

Job summary

Phoenix American Incorporated in Miami, FL, is seeking a Generalist to own the full employee lifecycle and office operations in a hybrid role. The role pays $85,000.00 to $95,000.00 annually and reports to the People Experience Director.

The successful candidate will manage recruiting, onboarding, engagement, and HR processes while overseeing Miami office operations and ensuring compliance with applicable laws. Hybrid schedule with 3–4 in-office days.

Qualifications

• Minimum 5+ years as an HR Generalist in a corporate setting.
• Proven office management experience.
• Hands-on full-cycle recruiting expertise.
• SHRM-CP/SHRM-SCP or PHR certification required.
• Bachelor's degree in HR or related field, or equivalent experience.
• Working knowledge of federal and Florida employment law.
• Experience with HRIS and applicant tracking systems.
• Proficiency in Microsoft Office (Outlook, Word, Excel, PowerPoint).
• Willingness to work in-office in Miami 3–4 days per week.

Responsibilities

• Serve as first point of contact for HR policies, procedures, and questions.
• Manage employee relations matters, including investigations, coaching, and documentation, escalating as needed.
• Coordinate onboarding and offboarding, including orientation, paperwork, system access, and exit interviews.
• Support benefits administration, leave management (FMLA, ADA, PTO), and open enrollment.
• Maintain HRIS records and personnel files with accuracy and confidentiality.
• Ensure compliance with federal, Florida, and local employment laws; maintain postings and filings.
• Support performance management cycles, compensation reviews, and employee development programs.
• Help plan and execute engagement, recognition, and culture initiatives.
• Manage full-cycle recruiting: partner with hiring managers on job requirements, post openings, source and screen candidates, schedule interviews, and extend offers.
• Administer the applicant tracking system and keep candidate communication timely.
• Coordinate background checks, reference checks, and pre-employment requirements.
• Build talent pipelines through job boards, LinkedIn, universities, and community partnerships.
• Represent Phoenix American's employer brand at career fairs and networking events.
• Oversee day-to-day operations of the Miami office, including facilities, maintenance, and vendor relationships.
• Manage office supplies, equipment, and budgets for office-related expenses.
• Liaise with building management on access, security, and safety matters.
• Coordinate desk scheduling and space planning for a hybrid workforce.
• Plan office events, team gatherings, and leadership/client visits.
• Support health and safety programs, including emergency procedures.

Skills

HR Generalist

Office management

Full-cycle recruiting

HRIS / ATS

Microsoft Office

SHRM-CP/PHR

Education

Bachelor's in HR

Tools

HRIS

ATS

MS Office

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Generalist, People Experience

Exec Administration Full Time Miami, FL, US

Salary Range: $85,000.00 To $95,000.00 Annually

Position Summary

The People Experience Generalist is the hands-on HR partner for our Miami office, owning the full employee lifecycle from recruiting and onboarding through engagement, employee relations, and offboarding. Reporting to the People Experience Director, this role also manages day-to-day office operations, making sure the workplace runs smoothly and reflects our culture. The ideal candidate is a certified HR professional who is equally comfortable advising managers, running a hiring process, and keeping an office organized.

Key Responsibilities

HR Generalist / Employee Experience

• Serve as the first point of contact for employees and managers on HR policies, procedures, and questions
• Manage employee relations matters, including investigations, coaching, and documentation, escalating to the People Experience Director as needed
• Coordinate onboarding and offboarding, including orientation, paperwork, system access, and exit interviews
• Support benefits administration, leave management (FMLA, ADA, PTO), and open enrollment
• Maintain HRIS records and personnel files with accuracy and confidentiality
• Ensure compliance with federal, Florida, and local employment laws; maintain required postings and filings
• Support performance management cycles, compensation reviews, and employee development programs
• Help plan and execute engagement, recognition, and culture initiatives
• Manage full-cycle recruiting: partner with hiring managers on job requirements, post openings, source and screen candidates, schedule interviews, and extend offers
• Administer the applicant tracking system and keep candidate communication timely and professional
• Coordinate background checks, reference checks, and pre-employment requirements
• Build talent pipelines through job boards, LinkedIn, universities, and community partnerships
• Represent Phoenix American's employer brand at career fairs and networking events

Office Management

• Oversee day-to-day operations of the Miami office, including facilities, maintenance, and vendor relationships
• Manage office supplies, equipment, and budgets for office-related expenses
• Serve as liaison with building management on access, security, and safety matters
• Coordinate desk scheduling and space planning for a hybrid workforce
• Plan office events, team gatherings, and visits from leadership or clients
• Support health and safety programs, including emergency preparedness procedures

Required Qualifications

• 5+ years of experience as an HR Generalist
• Demonstrated office management experience
• Hands-on full-cycle recruiting experience
• Active SHRM-CP, SHRM-SCP, or PHR certification
• Bachelor's degree in Human Resources, Business Administration, or a related field, or equivalent experience
• Working knowledge of federal and Florida employment law
• Experience with HRIS and applicant tracking systems
• Proficiency in Microsoft Office (Outlook, Word, Excel, PowerPoint)
• Ability to work in the Miami office 3-4 days per week

Preferred Qualifications & Competencies

• Experience supporting a hybrid or multi-location workforce
• Exceptional discretion with confidential information
• Strong interpersonal skills and a service-minded, approachable style
• Highly organized, able to juggle competing priorities with attention to detail
• Sound judgment and the confidence to advise managers and employees
• Proactive problem solver who looks for ways to improve processes and the employee experience

This is a hybrid role based in Miami, FL, with 3-4 days per week in the office and the remaining days remote. Occasional evening or weekend availability may be needed for events or urgent employee matters. The role involves standard office work and may require lifting up to 25 lbs for supplies or event setup.

Equal Opportunity Employer

Phoenix American is an equal opportunity employer. We celebrate diversity and are committed to an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law.