General Utility Maintenance Supervisor (Water Distribution)

City of Norfolk; Norfolk (VA); Hybrid; USD 65,000 - 90,000; Full time

Job summary

The City of Norfolk is seeking a General Utility Maintenance Supervisor to oversee the maintenance and repair of water systems, hydrants, meters, valves, and pipelines. The role includes supervising multiple crews, ensuring OSHA standards, coordinating with the City Garage, and managing work orders.

Essential duties include staff supervision, timesheet approval, safety training, and data reporting for invoicing.

Qualifications

• Must have proven leadership of multiple crews and the ability to plan, coordinate, and monitor work orders.
• Oversee field operations and coordinate with City Garage for yard activities and vehicle use.
• Review timesheets and conduct performance reviews; assign daily tasks and manage personnel.
• Ensure safety, OSHA standards, and training; promote safe work practices.

Responsibilities

• Lead and supervise multiple crews, plan work and monitor orders.
• Coordinate yard operations and vehicle usage with City Garage.
• Review timesheets, manage leave requests, and perform performance appraisals.
• Schedule daily tasks and direct personnel to complete projects efficiently.
• Coordinate with contractors and customers for installations and repairs of pumps, meters, valves, hydrants, and SCADA interfaces.

Skills

Leadership

Supervision

People management

Safety compliance

Communication

Education

High school diploma or equivalent

Technical training preferred

Tools

PeopleSoft

OSHA training

Job description

The City of Norfolk's Department of Utilities is seeking qualified candidates for the position of General Utility Maintenance Supervisor. This person oversees the maintenance and repair of water systems, the installation and maintenance of fire hydrants, water meters, valves, water pipelines, and meter replacement program.

Essential functions include but are not limited to:

• Must be capable of leading and supervising multiple crews to include all planning and coordination of the work and monitoring work orders for completion
• Oversee yard operations and coordinating vehicles with City Garage
• Review and approve timesheets and leave requests in Peoplesoft, oversee and complete performance reviews, and daily work assignments
• Responsible for valve maintenance program and main break counts
• Supervises employees and handles personnel matters. Schedules and assigns daily work to appropriate personnel. Directs and coordinates divisional personnel on daily tasks and objectives. Determines the proper materials and equipment to efficiently complete projects in the most economical manner. Responsible for productivity and for generating work completion reports.
• Reviews previous and current projects to ensure that they meet and/or exceed customer expectations and OSHA standards by performing field visits and evaluating feedback from customers, contractors and project reports.
• Works with contractors, customers, and other divisions and municipalities to serve customers and resolve complaints and issues. Coordinates repairs and interfaces with customers for the purpose of installation and repair of pumps, motors, meters, valves, hydrants and SCADA system.
• Documents, summarizes daily work performed by field personnel and meter-reading contractor. Promotes safety by training personnel on safety precautions and compiles accident reports monthly.
• Compiles and submits data for invoicing the City of Virginia Beach monthly for water charges.
• Ensures subordinates receive necessary training to support a safe and effective work environment. Offers development opportunities and course material on safety, electronics, pump repairs, pipe installation, employee supervision, customer relations, and computer applications as needed. Conducts employee performance reviews. Monitors employee performance on an ongoing basis and addresses performance issues, initiating disciplinary action as needed.
• Researches options and makes recommendations regarding equipment repair and purchase. Responsible for divisional equipment maintenance and repair. Reviews budget and authorizes requisitions for replacement parts, materials and supplies.

Work requires knowledge of a specific vocational, administrative, or technical nature. Knowledge is generally obtained through advanced study beyond high school, such as junior college, vocational, business, technical, correspondence schools..

More than seven years experience in repair /maintenance of system components, equipment and machinery; three years in supervision.

• OSHA/VDOT specific safety training
• Valid driver's license.
• Additional duty specific training and certification may be required within six months of employment.

Work Hours

Monday - Friday; 7:00 a.m. - 3:30 p.m.

Work Locations: Utilities Combined Operations Center, 1316 Ballentine Boulevard, Norfolk

This position is roughly 85% administrative and 15% field work.

This position is designated as an Essential position which means you may be required to work extended, rotating, after hours, nights and/or weekends in response to emergencies and severe weather.